Problems with Chaos Cosmos Browser Wood Textures

[nicolah.]

Hey guys! :)
Im rather new with using C4D and Corona Render however have figured out the basics. I now wanted to download textures from the chaos cosmos browser (over C4D), and have been applying them to my model. All textures work perfectly fine when applying them and rendering them over the VFB tab, however whenever I apply any wood texture and try rendering it over the VFB tab, the model part covered in the wood material just disappears. I can see it in the perspective camera view, and what I noticed is that if I change the Bump and Parallax zone, Parallax multiplier and bump multiplier to 0 (originally they are all at 1), then the material shows up in the VFB render however is only shown as a brown wood colour without a texture. I also tried changing the scaling and changing it to Cubic projection under its tag properties but nothing worked... Does anyone know how to fix this or what settings I need to change to be able to see the wood texture?

[maru]

Hi, thanks for reporting this. Could you please:
1. Let me know what kind of license you are using? I am not accusing you of using un-licensed Corona or anything like that. Just making sure that everything is fine on our side with the ability to render Chaos Scans.
2. Check if the issue appears only with Chaos Scans or both Scans and regular materials? Scans have a purple icon in the corner of their thumbnails - see screenshot.
3. Send us any scene where this can be reproduced? You can attach it here if it's small enough, upload to some 3rd party service, or contact us here and attach it to your ticket - https://support.chaos.com/hc/en-us/requests/new

Thanks in advance!

[nicolah.]

Thanks for the reply!
I am a student at university and have an educational license for Corona and for C4D. I figured out that it is also not just wood textures but also other textures from the cosmos browser. However when using people plants or other objects everything works fine. Its just a problem with the materials
The problem has something (I think) to do with the mapping and scaling... When I download materials and create new Legacy materials or use materials from the material library everything works perfectly fine... its just when using materials from the cosmos browser.

[maru]

I will be waiting for answers to questions 2 and 3. :)

[nicolah.]

Sorry! Thank you for the fast response. 
The problem is only with Chaos Scans, It works fine with materials from the material Library and also when creating Legacy materials and using textures. I am also able to import people or other objects from the Cosmos browser, I only have problems there with the scans.  I also used the link and created a ticket and uploaded the documents to the ticket :)

[maru]

Awesome, thank you. We'll continue through the ticket.