Chaos Complaints

[dj_buckley]

Where can we direct Chaos complaints/grumbles to?

I've had a notification this morning to say my license has been renewed.  No problem.

However, there's no indication as to how much I've paid/will be paying.  There was no courtesy email in the build up to say something along the lines of "your license will renew soon for £XXX".  I can't find anything in my account that shows how much I have/will paid/pay.

Previously when we renewed our license we'd get an email letting us know when our next renewal will be and how much it will be for.  But I've not had anything like that for this one?

It seems the practice now is if you have auto renewal on then we'll just take the money.  Which is fine, if I knew how much you were taking ...

[TomG]

Given that falls under licensing, the usual ticket is the place to pass on your feedback so that it reaches the licensing team - https://support.chaos.com/requests/new

EDIT - also that means if it was some sort of glitch in the system, and not say "policy", they can look into it :)

[dj_buckley]

Thanks Tom, shame I have to go through the ticketing system.  Previous experience is that it's awful unless its a technical issue picked up by one of the devs here in the forum.  The ticketing system feels like 'Chaos' and the forums feel like 'Corona/Render Legion', I think that's why so many post their problems here :) 

I'd say the majority of problems I've submitted here have been resolved rapidly, whereas any tickets I create that aren't picked up either by yourself, Aram or Marcin often get marked as resolved without having received a satisfactory resolution.  I have tickets from a year ago and 3 months ago etc, marked as 'solved', yet the last communication was "we'll be in touch once we have more info" then nobody gets back to you and so you end up coming back to the forums for the answer.

[TomG]

Sorry to hear the ticketing system has not been so great for you :( While it is good to know the team here are replying speedily and helpfully, not good overall if that isn't the experience for all tickets. I do know the last month or two for "the support that isn't us" has had much higher traffic than usual, though I am led to understand they still meet the SLA on all tickets, but that does give hope  that as things enter a less overwhelming period things should be even faster than SLA. OFC you can always send in that feedback about your experience, ironically via ticket of course, but it never hurts to relay what your personal experience has been.