Urgent! License failure

[Erik1974]

Is there a problem with the licensing service? All of a sudden i can't access the license anymore. I have been working with Corona the entire morning and part of the afternoon and now i keep getting 'license not found' errors. A reinstall of the license server gives me 1 time to access a license but after starting max i can use the license but as soon as i want to render the license is gone again. The license server shows that there is a license available but i can't use it?

Anyone else experiencing problems?

Edit: the license servers also reports a license in use while that is not the case. The computer using it according to the server is my workstation.

[romullus]

For licensing issues you should open a support ticket at Chaos help portal. Those kind of problems can't be sorted in the forum. https://support.chaos.com/hc/en-us/requests/new

[Erik1974]

For licensing issues you should open a support ticket at Chaos help portal. Those kind of problems can't be sorted in the forum. https://support.chaos.com/hc/en-us/requests/new

I allready did that, i was just wondering if this is a global or local issue.

[Avi]

Hi,

No, I am not familiar with any global issue that maybe going on. If you have already sent the support ticket. Someone from the licensing will reach out to you soon.

[Ninety90]

we have the same issue as well

Feel it might be more global then expected?

[Erik1974]

I found that when i remove my Vray dongle (which i still use for an old Vray version for 1 specific client) the license works normal again. I also reported this to the support team.

[visumporec]

I got the same issue today afternoon. I noticed that after windows 11 was updating

[Erik1974]

Well well, it seems that it is wider spread than just me.....This is becoming an urgent issue indeed!

[Ninety90]

we could locally check out a license which helps us carry on working, but it's not ideal as no render farm at all.

I'm hoping we get a reply asap but corona support is slow as F

[Avi]

Hi Erik,

Thanks for sending the ticket. License team will get back to you asap. Meanwhile, here are some troubleshooting steps related to issues with V-Ray dongle which you can try: https://docs.chaos.com/display/VRAY3SOFTIMAGE/Troubleshooting#Troubleshooting-V-RayLicenseServerCan%27tStart

Thanks for sending the ticket as well @visumporec ,@Ninety90.

If it is possible for @Ninety90m please try to include some more information in your ticket regarding your issue but here is some general troubleshooting which you both @visumporec ,@Ninety90 can try:

Please uninstall the Chaos license server from your Start menu > Control Panel > Add remove programs.
Make sure to delete the folders below:
C:\Program Files\Chaos Group\VRLService (If this exist)
C:\Users\YOUR_USER_NAME\AppData\Roaming\Chaos\VRLService\ssl
C:\Program Files\Common Files\ChaosGroup\ssl
Please download and install the latest Chaos license server from our website: https://download.chaos.com/?platform=47&product=48
After the installation is completed, please check if the Chaos license server status page "127.0.0.1:30304" is available and you are able to click "Online licensing" >Sign In and enter your credentials.

If any issue appears, please send us a screenshot of it in the ticket and another screenshot of the web page "127.0.0.1:30304".

If this does not solve your issue, License team will contact you asap.

[visumporec]

For now only removing the dongle solves the problem

[Erik1974]

On our side the issue has been fixed. I am now able to use the dongle again.