Author Topic: No License after different user logs in  (Read 1659 times)

2024-01-29, 02:53:26

aaouviz

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Hi,

I have recently started sharing my PC with another user.

I'm now getting licensing issues.

If the other user turns on the PC, logs in on their account and then I later come and log in, my Corona license won't work. It says no valid license is available.

The other user isn't using Corona or Max. So I don't know what's going on...

I must restart the PC and log-in as my user for Corona license to work.

What also happens is that if I press the "open license manager" button when the error pops up, I try to sign-in but it wont - it just refreshes back to the same page every time... so I can't even log in.

Any tips here?
Nicolas Pratt
Another Angle 3D
https://www.instagram.com/anotherangle3d/

2024-01-30, 12:51:12
Reply #1

Avi

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Hi,

For any license related questions/issues. It is best to send us a ticket so you can get help as soon as possible.

Submit a support ticket - https://support.chaos.com/hc/en-us/requests/new

« Last Edit: 2024-01-30, 15:14:02 by maru »
Arpit Pandey | chaos-corona.com
3D Support Specialist - Corona | contact us

2024-08-20, 09:22:50
Reply #2

aaouviz

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Ok, sure thing.

However, I don't really think this is an issue with the license, per se.

It's clearly a bug. And it's still happening... should we discuss here or do you want me to still submit a ticket?
Nicolas Pratt
Another Angle 3D
https://www.instagram.com/anotherangle3d/

2024-08-21, 05:36:53
Reply #3

Avi

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Ok, sure thing.

However, I don't really think this is an issue with the license, per se.

It's clearly a bug. And it's still happening... should we discuss here or do you want me to still submit a ticket?

Even if there is a bug in licensing, it is best to report this to our licensing team via ticket. If it is super super urgent then feel free to share here and we will try our best to help you.

Submit a support ticket - https://support.chaos.com/hc/en-us/requests/new
Arpit Pandey | chaos-corona.com
3D Support Specialist - Corona | contact us

2024-08-21, 18:13:56
Reply #4

maru

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As Avi advised, please submit a support ticket. Any licensing issues are handled by a dedicated team and there are some very solid reasons why we do not provide licensing support over the forum. For starters: we don't know what license type you own and we may need to ask you for your personal information to find out.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us