Error: Access violation

[terton]

Hello everyone,

I have a question.
Since I updated Corona to version 11, I have repeated rendering issues. 3Dsmax  is suddenly crashing without saving. That situation repeated very often. Previously I had also that kind of problem but they were not so frequent. 

Here is 3dsMaxErrorRaport

Date/Time: 2023-12-14 16:46:20 +01:00
Application: 3dsmax.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: Corona_Release.dll
Exception Address: 0x00007ffb6c888583
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 0, 0

Do you have any idea what I should do?

I use Windows 11, 3DsMax2024, Corona Render 11


Best,
Adam

[TomG]

Best is to share more information - see https://support.chaos.com/hc/en-us/articles/4649117083409-How-to-report-issues-3ds-Max- as a guide.

When there is a crash, it is a huge benefit for us to see the minidump, and also to know just what you were doing at the time of the crash. It may also be helpful to have the scene. Note that if you do not want to share those on the forum, you can always open a ticket and attach them there so that only the support team see them https://support.chaos.com/hc/en-us/requests/new

If you can add that info, it would be a big help in diagnosing what is going on. Thanks!

[terton]

Tom,

Thank you for your advice.

I will follow your instructions

Best,
Adam

[majidadadb]

Hi

I have the same issue too.
did you find any solution or culprit for this error?

it is my error breif report

Date/Time: 2024-06-26 02:53:11 +03:00
Application: 3dsmax.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: mscorlib.dll
Exception Address: 0x00007ffd0c6a5180
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 0, 88
Managed Exception Type: System.AccessViolationException
Managed Exception Address: 0x0000018fd6178ff0


it is the summary of winDbg of minidump file report

ExceptionAddress: 00007ffd0c6a5180 (CoronaMax_Release_2023!LibVersion+0x00000000000998b0)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000088
Attempt to read from address 0000000000000088

PROCESS_NAME:  3dsmax.exe

READ_ADDRESS:  0000000000000088

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000088

STACK_TEXT: 
0000005a`0e4fb0d8 00007ffd`0c6a8a16     : 0000005a`0e4fb120 00000190`cd58a030 0000005a`0e4fb169 0000005a`0e4fb250 : CoronaMax_Release_2023!LibVersion+0x998b0
0000005a`0e4fb0e0 00007ffd`0c6a635a     : 00000000`00000000 0000005a`0e4fb250 00000192`1edec5a8 00007ffe`21eac350 : CoronaMax_Release_2023!LibVersion+0x9d146
0000005a`0e4fb1d0 00007ffd`59673fd9     : 00000192`1e1c27c8 00000000`000088f8 00000192`45d4aa38 00000000`000005b5 : CoronaMax_Release_2023!LibVersion+0x9aa8a
0000005a`0e4fb320 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : LegionLib_Release!Legion::isMainThread+0x209


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  CoronaMax_Release_2023+998b0

MODULE_NAME: CoronaMax_Release_2023

IMAGE_NAME:  CoronaMax_Release-2023.dll

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_CoronaMax_Release-2023.dll!Unknown

OS_VERSION:  10.0.22621.1

BUILDLAB_STR:  ni_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  11.2.0.24845

FAILURE_ID_HASH:  {cb55f6df-5bed-b417-f9c3-c1e8ea5e20a4}

Followup:     MachineOwner


it is the dumpuserinfo.xml

   <AppInformation name="3dsMax25" version="3ds Max 25 - 64 bits ENU  "/>
   <OpenGLInfo Renderer="Corona" Vendor="Nitrous (Direct3D 11.0 Feature Level 11 - NVIDIA GeForce RTX 3080 Laptop GPU)" Version="11.2.24845"/>
   <DotNet CLRVersion="v4.0.30319"/>
   <AppCDATA><![CDATA[Command:[Tool- undo, Tools- Hide Selection, Tool- tool hlist, Tools- Unhide by Name, Tools- Zoom Extents Selected]; Redo [Hide Selected]; Undo [Exit Isolate, Isolate Select, Select, Select, Select, Select, Select, Select, Isolate Select, Select, Select, Exit Isolate, Isolate Select, Select, Select, Isolate Select, Select, Exit Isolate, Isolate Select, Select, Unhide by Name, Exit Isolate, Isolate Select, Exit Isolate, Isolate Select, Exit Isolate, Isolate Select, Exit Isolate, Isolate Select, Exit Isolate,]]]></AppCDATA>
   <DeviceInfo DeviceIDv2="D12ED2FA2B359634D55024F21078BCBB120601BD83CBD6128148DF3AFEAA350B&amp;199A7AFA7429207C2F47251F9901204D8488A13E1BF2B860B8033EABD2378777&amp;89607312B7536230EC0E26BCE6727E3EECEFB0EDA2C377E04EE458EE014AAB8E"/>
   <DxDiagInfo>
      <SystemInformation>
         <OperatingSystem><![CDATA[64-bit Windows 11 Pro 64-bit (6.2, Build 9200) (22621.ni_release.220506-1250)]]></OperatingSystem>
         <Language><![CDATA[English (Regional Setting: English)]]></Language>
         <SystemManufacturer><![CDATA[ASUSTeK COMPUTER INC.]]></SystemManufacturer>
         <SystemModel><![CDATA[ROG Strix G733ZS_G733ZS]]></SystemModel>
         <BIOS><![CDATA[G733ZS.324]]></BIOS>
         <Processor><![CDATA[12th Gen Intel(R) Core(TM) i9-12900H (20 CPUs), ~2.5GHz]]></Processor>
         <SystemMemory><![CDATA[32768MB RAM]]></SystemMemory>
         <PageFile><![CDATA[82632MB used, 54795MB available]]></PageFile>
         <FullDirectXVersion><![CDATA[DirectX 12]]></FullDirectXVersion>
         <DxDiagVersion><![CDATA[6.02.22621.3527]]></DxDiagVersion>
      </SystemInformation>
      <GraphicsDeviceInfo>
         <DirectXVersion><![CDATA[12.0]]></DirectXVersion>
         <DDIVersion><![CDATA[12]]></DDIVersion>
         <DDIVersionNumber><![CDATA[c]]></DDIVersionNumber>
         <DxDiagWHQLLevel><![CDATA[1]]></DxDiagWHQLLevel>
         <DriverSignedValid><![CDATA[True]]></DriverSignedValid>
         <DriverSigned><![CDATA[True]]></DriverSigned>
         <Manufacturer><![CDATA[NVIDIA]]></Manufacturer>
         <ChipType><![CDATA[NVIDIA GeForce RTX 3080 Laptop GPU]]></ChipType>
         <DACType><![CDATA[Integrated RAMDAC]]></DACType>
         <GraphicsHWMemory><![CDATA[24232 MB]]></GraphicsHWMemory>
         <DisplayMode><![CDATA[3840 x 2160 (32 bit) (60Hz)]]></DisplayMode>
         <VendorID><![CDATA[0x10DE]]></VendorID>
         <DeviceID><![CDATA[0x249C]]></DeviceID>
         <SubSystemID><![CDATA[0x147D1043]]></SubSystemID>
         <RevisionID><![CDATA[0x00A1]]></RevisionID>
         <GraphicsDriverFile><![CDATA[C:\WINDOWS\System32\DriverStore\FileRepository\nvamsig.inf_amd64_713c576b7c46e314\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsig.inf_amd64_713c576b7c46e314\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsig.inf_amd64_713c576b7c46e314\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvamsig.inf_amd64_713c576b7c46e314\nvldumdx.dll]]></GraphicsDriverFile>
         <DriverFileVersion><![CDATA[31.00.0015.5222]]></DriverFileVersion>
         <DriverDate><![CDATA[4/11/2024 3:00:00 AM]]></DriverDate>
         <WHQLLevel><![CDATA[1]]></WHQLLevel>
      </GraphicsDeviceInfo>
   </DxDiagInfo>
   <VideoDriverInfo>
      <ATIPackagingVersion><![CDATA[No value found]]></ATIPackagingVersion>
   </VideoDriverInfo>