No available license

[swedgedesign]

Hey guys

I've been charged my monthly renewal on the 16th of this month however under 'My Products' on the Chaos subscription page, there is nothing listed and consequently I have no available licenses. I've opened a ticket up about this but haven't heard back yet and have a few client projects to work on over this Easter weekend.

Is there any way to resolve this?

Many thanks

[romullus]

Hi,

My suggestion to you is to activate trial license and work on your project. After Holidays are over, someone from the support will pick your ticket and help to solve the issue.

[swedgedesign]

ok, that seems like a reasonable solution - does the trial work with render farms?

[maru]

Hi, since sharing the email address, order numbers, etc is not really possible on the forum, please contact us here: https://support.chaos.com/hc/en-us/requests/new
Actually, some of our team members are available and they will either assist you directly, or will forward your ticket to another team.
I am sure we will fix this ASAP and in case it is something more complex, we are able to provide some temporary solutions like issuing free licenses until the root cause is fixed.

[swedgedesign]

thanks maru, I've already opened a ticket - I'll use the trial version until it gets resolved!

[Fabio TPB]

Hi Swedgedesign,
I'm in your same situation since April 4 after the monthly renewal and up to today they still don't know what is the issue and when it will be resolved. Weird...

[maru]

Hi Swedgedesign,
I'm in your same situation since April 4 after the monthly renewal and up to today they still don't know what is the issue and when it will be resolved. Weird...

We can extend your temporary license if needed. Please allow us some more time to investigate. Licensing / payment issues are sometimes hard to understand. They involve contacting 3rd parties (e.g. the payment operator), require some additional work from the dev team, etc.

[hsandres1]

I'm facing the same problem.
I pay monthly the corona render, and now, when I click in "activation" show that I don't have any one.

Thanks,
Hernan

[maru]

I'm facing the same problem.
I pay monthly the corona render, and now, when I click in "activation" show that I don't have any one.

Thanks,
Hernan

I have replied to your other post here: https://forum.corona-renderer.com/index.php?topic=36178.msg197615#msg197615

In any case, the best way to have a licensing issue resolved is by contacting us at https://support.chaos.com/hc/en-us/requests/new