Hello
Please understand my situation and solve the problem as soon as possible. It seems that tech support does not understand what happened. All day I can’t work and I don’t know how long this situation will last. My project could fail. That's what happened:
There was a problem with the license. My card details have changed due to which the auto payment did not go through. I went into my personal account and made a purchase using a new card, the money was withdrawn from the account, a letter with confirmation of payment was sent to the mailbox, but for some reason the payment data did not change in my personal account. As a result, the product is paid for, but I still can not use it.
Technical Support Answer:
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Hi Feodor,
According to our system, the payment has failed due to the card being marked as expired. Can you please check that the ard is still valid. If you have a new card you can update your customer zone information by doing the following:
Please try the following:
1. Visit your subscription management link
2. Go to "edit subscription" > "update payment method"
3. Enter your payment information again
4. Save the changes
If this is successful, then the "update payment method to avoid cancellation" warning will disappear.
If this is not successful, then you can purchase a new subscription, and then we can cancel this one.
Please notify me once you update your payment method, and I will then check what is the status of the issue.________________________________________________________________________
Firstly, in my account I did not find links to"edit subscription" > "update payment method". I wrote about this in technical support, to which I did not receive an answer.
Secondly, "Enter your payment information again...." - that is, they told me to do what I already did earlier. Payment was successful, money was debited from the card, a receipt of successful payment came
https://sites.fastspring.com/coronarenderer/order/invoice/COR190815-7073-28336but the license was not activated. To my repeated letter about this, technical support replied:
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If any money was extracted from your account and the purchase was then canceled by our system. The money will automatically be returned to your account. This process can take up to 7 workings days but in most cases, sooner. If it hasn't done so by then please contact me and I will investigate further.________________________________________________________________________
But the system did not cancel the purchase, there are no reports of this anywhere. Payment was successful. But in my personal account this order is not displayed and the license is not activated. No one can solve this problem. It seems that my letters are answered by robots who do not read what I write. I can’t work and what should I do? Install a pirated version? But my projects are made with corona-5-3dsmax-daily-2019-08-07...
I really hope for an understanding and a quick solution to the problem.