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Author Topic: freshdesk bug with ticket submission  (Read 1259 times)

2019-04-16, 14:52:25

Jpjapers

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freshdesk bug with ticket submission
I just submitted a help ticket regarding DR, I was logged in already.
I went to submit the ticket and it asked me to log in again. It wouldnt let me log in.
I clicked forgot password and it said "you must be logged out to view this page"
It appears the ticket was submitted twice anyway as i have two email confirmations.
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2019-04-19, 10:05:57
Reply #1

maru

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Re: freshdesk bug with ticket submission
Sounds like some browser glitch. Have you tried restarting browser, clearing cache, using different browser?
I don't think anyone else has ever reported this before.
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Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us
2019-04-20, 00:51:14
Reply #2

Jpjapers

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Re: freshdesk bug with ticket submission
Quote from: maru on 2019-04-19, 10:05:57
Sounds like some browser glitch. Have you tried restarting browser, clearing cache, using different browser?
I don't think anyone else has ever reported this before.

At the time i tried incognito the second attempt. Was very strange but thought id post just incase others ever experience the same thing.
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