[solved] Backburner restarting job

[actrask]

It looks like this user was having the same issue: https://forum.corona-renderer.com/index.php?topic=13142.0

The render submission started at 10:25am yesterday. I came in today and it said it had only been rendering for a few hours. The 'Started' time in the job summary was 6:29am this morning. I'm assuming that it's restarting when it finishes. In the errors it says "3dsmax adapter error : Ping task timeout." at 6:25am.

Is there a chance that it wrote the file before it restarted? It's not in render output path. I checked the 'Jobs' Backburner folder and there's a .zip that's about half a gig, but it looks empty and extractors don't recognize it. Could it be hidden in there somewhere?

edit: I'm using the noise threshold to stop the render.

Corona version: 3
Full-speed, Non-debug, MaxSDK 2019
Build timestamp: Nov 21 2018 16:42:00

[actrask]

After troubleshooting I found an xref in Asset Tracking pathed to my local drive. The xref wasn't in the scene but the path was still there for some reason. A quick test render worked correctly.

As a side note, I found that getting rid of the ghost path fixed an issue with IR in this scene where it would sort of stutter step and randomly restart.

[Frood]

I found an xref in Asset Tracking pathed to my local drive.

This should not prevent BB to render that scene/frame correctly, you just get a warning about a missing asset in such a case. Looking at backburnerserver.log and max.log may reveal something useful.

For me it looks as the standard 10h rendering timeout of BB. Have you set explicitly a different (custom) timeout while submitting to BB?


Good Luck

[actrask]

That's interesting about the 10 hour timeout for Backburner. I guess the test worked because it didn't take 10 hours.

Here's the log for this job:

<---Launching it yesterday--->

2019/01/16 10:25:14 INF STA BEGIN
2019/01/16 10:25:14 INF STA TS:00000000 00000000 00000000 0 00000000 0000/00/00-00:00:00:0000-1852299679 0000000000000000
2019/01/16 10:25:14 INF STA END:6340
2019/01/16 10:25:34 INF Job Started
2019/01/16 10:25:34 INF STA BEGIN
2019/01/16 10:25:34 INF STA TS:00000000 00000000 00000000 0 00000000 0000/00/00-00:00:00:0000-1852299679 0000000000000000
2019/01/16 10:25:34 INF STA END:6340
2019/01/16 20:27:24 INF STA BEGIN
2019/01/16 20:27:24 INF STA TS:00000000 00000001 00000001 1 00000000 2019/01/16-10:25:34:0018-03 246E96C994E20000
2019/01/16 20:27:24 INF STA END:6340
2019/01/16 20:27:24 ERR TS:00000000 SR:tkd729r ER:3dsmax adapter error : Ping task time out.

<---seems like it throws the error after 10 hours, then starts again:--->

2019/01/16 20:27:24 ERR END

2019/01/16 20:27:55 INF Job Started
2019/01/16 20:27:55 INF STA BEGIN
2019/01/16 20:27:55 INF STA TS:00000000 00000000 00000000 1 00000000 2019/01/16-10:25:34:0018-03 0000000000000000
2019/01/16 20:27:55 INF STA END:6340

<--- What happens here? ^ --->

2019/01/17 06:29:25 INF STA BEGIN
2019/01/17 06:29:25 INF STA TS:00000000 00000001 00000001 1 00000000 2019/01/16-20:27:55:0141-03 246E96C994E20000
2019/01/17 06:29:25 INF STA END:6340
2019/01/17 06:29:25 ERR TS:00000000 SR:tkd729r ER:3dsmax adapter error : Ping task time out.

2019/01/17 06:29:25 ERR END

2019/01/17 06:29:56 INF Job Started
2019/01/17 06:29:56 INF STA BEGIN
2019/01/17 06:29:56 INF STA TS:00000000 00000000 00000000 1 00000000 2019/01/16-20:27:55:0141-03 0000000000000000
2019/01/17 06:29:56 INF STA END:6340

<---This is when I came in and canceled it --->

2019/01/17 09:16:16 INF STA BEGIN
2019/01/17 09:16:16 INF STA TS:00000000 00000001 00000001 1 00000000 2019/01/17-06:29:56:0600-04 246E96C994E20000
2019/01/17 09:16:16 INF STA END:6340
2019/01/17 09:16:16 ERR TS:00000000 SR:tkd729r ER:3dsmax adapter error : Autodesk  21.0 reported error: Canceled by User
 

Here's the log for the successful quick test for reference:

2019/01/17 10:05:26 INF STA BEGIN
2019/01/17 10:05:26 INF STA TS:00000000 00000000 00000000 0 00000000 0000/00/00-00:00:00:0000-1852299679 0000000000000000
2019/01/17 10:05:26 INF STA END:6340
2019/01/17 10:05:27 INF Job Started
2019/01/17 10:05:27 INF STA BEGIN
2019/01/17 10:05:27 INF STA TS:00000000 00000000 00000000 0 00000000 0000/00/00-00:00:00:0000-1852299679 0000000000000000
2019/01/17 10:05:27 INF STA END:6340
2019/01/17 10:12:17 PRG TS:00000000 TM:00409657 SR:tkd729r
2019/01/17 10:12:17 INF STA BEGIN
2019/01/17 10:12:17 INF STA TS:00000000 00000002 00064039 1 00000000 2019/01/17-10:05:27:0732-04 246E96C994E20000
2019/01/17 10:12:17 INF STA END:6356
2019/01/17 10:12:17 INF Job Complete

Thanks for the help. No I only it set for a noise threshold, I haven't changed anything else from how I normally render.

[actrask]

It must be the 10 hour timeout, I found where that can be changed in advanced settings. I guess I've never submitted a job that took over 10 hours via Backburner :shrug:

[Frood]

Yes, that's what I suspected. Good thing is that if you set it once in advanced settings, it keeps those values.


Good Luck