Corona Image Editor Craches when I'm denoising

[fedecuadros]

Hello Corona Team,
I have a crash when I'm trying to denoise a CRX image, I tested the process with different denoise amount but it doesn't work.
I tested to denoise a separate light Mix one by one and it also didn't work.

STR>
1- I rendered a scene with Multipass and Denoise mode> gather data for later option.
2- I saved the image holding down on save button to CRX.
3- I open the CRX in Corona image editor.
4- Make the changes in Light Mix/Tone Mapping/Bloom.
5- Set the denoise amount to 0.6 then click on denoise button.
6- Program crash and I have to close it.

Platform>
Windows 10 Pro
Processor: AMD Ryzen 1700X 3.4 Ghz

Corona version>
Full-speed non-debug version
Build timestamp: May 17 2017 14:58:29
Version: B1 daily May 17 2017 (core 1.7 DailyBuild May 15 2017)
Cinema version: CINEMA 4D Studio R18.048 S

Please see the attaching image.

Best Regards,

[maru]

I think generating a minidump could help our devs find out what the problem is: https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006-how-to-report-issues-

[mike288]

Yes, please, provide us a minidump (section 2 in the Marcin's link but instead of 3dsmax.exe search for CoronaImage.exe). It would be great if you can also share the affected CXR image. Please use the private uploader for both: https://corona-renderer.com/upload/. Is the issue reproducible, or it has happened only once?

[fedecuadros]

Hello Mike,
I will make the minidump today, I forgot to tell you that I work in C4D (Mac and PC).
It happened all time, I can´t denoise the image and I have to render again the image and make the denoise inside the C4D.

Thanks.

[mike288]

Ok, thank you. And it crashes both on Windows and OS X?

[fedecuadros]

Nop, only in windows...Remember that you don´t launch the Corona Image Editor for OSX yet.
Do you have the link to make the minibump fron c4d?

[mike288]

The OS X version is getting ready so I got confused.
CIE is standalone program and it has its own process in process explorer. See the section 2 in the Marcin's link above. Instead of 3ds max process search for CIE process - CoronaImage.exe ;-)

[fedecuadros]

Hello Mike,
I was looking for the file but I deleted it. I try to render the image again with the same parameters but image denoise worked fine.
I tried to look for historial with Process Explorer but the application works only in the moment of the bug.
I looked the bug in Event Viewer and I found it. I exported the file with all the crashes and now I'll upload in the private uploader.

I hope this help you.

Best regards.

[fedecuadros]

Sorry, the name of the uploaded file is 1498589855_CoronaImageEditorCrashes.evtx

Best regards,

[Nikola]

Hi,

if anyone is interested Corona Image Editor for macOS is already out https://forum.corona-renderer.com/index.php/topic,15602.msg104390.html#msg104390.

Nikola

[mike288]

Sorry, the name of the uploaded file is 1498589855_CoronaImageEditorCrashes.evtx

Best regards,

thank you, will look into it ...

[mike288]

OK, I am sorry but there is nothing in that file from which I can find out what had happened. If the crash occurs again, please upload a minidump of the CoronaImage.exe process exported from the Process Explorer in time of the crash. If it would be possible, add also the affected CXR. Thank you.

[houska]

I'll close this, because it has been inactive for some time. Of course, if you have a crash, posting a minidump and writing a new bug report will still be helpful! Thanks :-)