3dsmax 2016 won't start ??

[Javadevil]

3dsmax 2016 has stopped working on Windows 7.

I have uninstalled every autodesk product,
deleted adskflex_xxxxxxxx_tsf.data file in ProgramData\FLEXNet.
deleted all files in c:programs\Autodesk\
deleted all files in c:Users\Autodesk\

Reinstalled 3dsmax 2016

I'm wondering if there is some windows update that has screwed it up ?

3dsmax 2017 works

[lacilaci]

how about "C:\Users\username\AppData\Local\Autodesk\ ? Did this go away with uninstall, or did you remove files there afterwards manualy? If not, try removing 3ds max files there after uninstall.

[Javadevil]

Yep I deleted all the user appdata...   

It's a very odd problem

[maru]

What exatly do you mean by "stopped working"? Do you see some error message after starting Max, or maybe nothing happens after you click the icon? What is happening?

[Javadevil]

Hi Maru,

It just hangs on the splash screen.

I've just upgraded my forest pro so now I can use 3dsmax 2017.

The event viewer calls it a application hang

[lacilaci]

Hi Maru,

It just hangs on the splash screen.

I've just upgraded my forest pro so now I can use 3dsmax 2017.

The event viewer calls it a application hang

can you temporarily disable any antivirus or third party firewall if you use them?

[Javadevil]

No antivirus or firewall on this machine.

[maru]

It just hangs on the splash screen.

Can you create a minidump file when it is frozen, and send it to us? https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006-how-to-report-issues-

[Javadevil]

Update
Okay I deleted the  C:\Users\****\AppData\Local\Autodesk\3dsMax\2016 - 64bit for the second time and its up and running !!!

Thanks Maru,

I can't even get a minidump from 3dsmax, the "crash" window doens't come up.
I double click 3dsmax 2016 icon, 3dsmax splash screen comes up and just sits there, I can leave it and nothing happens.

[maru]

I can't even get a minidump from 3dsmax, the "crash" window doens't come up.

As I said, you can get a minidump even if the "crash" window is not there. See point 2 here: https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006-how-to-report-issues-

[Javadevil]

Hey Maru no drama, as I said is up and running now.

thanks