Author Topic: Chaos Licensing Feedback/Help  (Read 60015 times)

2022-02-09, 15:33:39

rowmanns

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Hi Everyone,

In the most recent daily build we have switched from the legacy licensing to the Chaos licensing. You can find the full changelog (along with a list of current limitations) here: https://forum.corona-renderer.com/index.php?topic=33839.msg194990#msg194990

This thread is to post any feedback you have on the new licensing, and we'll be monitoring it closely for the next few days in the case anyone has any issues. As usual, if you have some urgent issue please contact support at: https://support.corona-renderer.com/hc/en-us

Thanks,

Rowan

NOTICE
We are aware that in some cases users are unfortunately finding "No licenses available" in the Chaos License server. We are aware of this issue and we know the root cause of it.
In the mean time if you come across this please contact support@corona-renderer.com and they will be able to sort this out.
Sorry for an incovience this has caused.
« Last Edit: 2022-02-10, 17:06:31 by rowmanns »
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2022-02-09, 16:36:06
Reply #1

romullus

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I'm often switching between dailies and latest stable release, sometimes few times during the day. How the new and old licensing systems would work in such situations? Will i need constantly log-in/log-out?
I'm not Corona Team member. Everything i say, is my personal opinion only.
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2022-02-09, 16:47:56
Reply #2

rowmanns

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I'm often switching between dailies and latest stable release, sometimes few times during the day. How the new and old licensing systems would work in such situations? Will i need constantly log-in/log-out?
Hi,

During my testing I haven't had to log in or log out of either system (apart from the 1st log in to the new system). They are totally independant of each other so it should be fine.

Thanks,

Rowan
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2022-02-09, 17:23:44
Reply #3

aaouviz

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So, I'm having issues. I click on "activate license..." and I get the -197 error.

If I open the Licensing Server only Chaos Vantage is listed under my user.

This started when I upgraded today to latest daily.

Any tips?
Nicolas Pratt
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2022-02-09, 17:28:11
Reply #4

rowmanns

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So, I'm having issues. I click on "activate license..." and I get the -197 error.

If I open the Licensing Server only Chaos Vantage is listed under my user.

This started when I upgraded today to latest daily.

Any tips?
Hi,

That's definately incorrect. Let me try and figure out what is going on. Could you email support@corona-renderer.com and they will help you out asap.

Thanks,

Rowan
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2022-02-09, 17:38:42
Reply #5

aaouviz

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Amazingly fast response, thanks. Email sent :)
Nicolas Pratt
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2022-02-09, 19:23:19
Reply #6

romullus

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During my testing I haven't had to log in or log out of either system (apart from the 1st log in to the new system). They are totally independant of each other so it should be fine.

Thanks,

Rowan

Ah, that's good to know, thank you!
I'm not Corona Team member. Everything i say, is my personal opinion only.
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2022-02-09, 23:43:55
Reply #7

shortcirkuit

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hi guys
mine says no licences available? 

Just a heads up - i do have an existing perpetual license for vray under the same email address - so not sure if this is conflicting or causing errors?
« Last Edit: 2022-02-10, 01:38:46 by shortcirkuit »

2022-02-10, 01:33:41
Reply #8

VASLAVO

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Hi, i just finish some render to test latest build, all was fine but when i try to open the corona image editor i get a no available licenses error (197) here the screenshot


2022-02-10, 08:41:00
Reply #9

rowmanns

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hi guys
mine says no licences available? 

Just a heads up - i do have an existing perpetual license for vray under the same email address - so not sure if this is conflicting or causing errors?
Hi, i just finish some render to test latest build, all was fine but when i try to open the corona image editor i get a no available licenses error (197) here the screenshot


Hi Guys,

Can you contact support@corona-renderer.com and someone will help you out asap.

Thanks,

Rowan

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2022-02-10, 08:55:48
Reply #10

LorenzoS

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Hi,
"No licenses available"
i don't know how solve.

thank you

2022-02-10, 08:58:31
Reply #11

aaouviz

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Hi,

Just a heads up. This seems like a pretty major problem if already 2 of us are reporting it.

And the email response wasn't very promising either, they understood it only affected the CIE...which obviously is not the case.

Nicolas Pratt
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2022-02-10, 09:02:09
Reply #12

rowmanns

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Hi Guys,

Thanks for reporting these issues, we are investigating. I need some more information in order to investigate each indiviudal case.

I will need your registered email address i.e. the one which you log into the licensing with. I appreciate you won't want to share this info publically over the forum. Please can you PM it to me?

Thanks,

Rowan
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2022-02-10, 09:06:19
Reply #13

LorenzoS

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Quote
Hi Guys,

Thanks for reporting these issues, we are investigating. I need some more information in order to investigate each indiviudal case.

I will need your registered email address i.e. the one which you log into the licensing with. I appreciate you won't want to share this info publically over the forum. Please can you PM it to me?

Thanks,

Rowan

i sen you a private message

thanks

2022-02-10, 09:06:48
Reply #14

needsomenice

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Hi,
"No licenses available"
i don't know how solve.

2022-02-10, 09:09:00
Reply #15

rowmanns

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Hi,
"No licenses available"
i don't know how solve.
Please PM me your regisitered email and I will investigate.

Thanks,

Rowan
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2022-02-10, 15:10:31
Reply #16

Rhodesy

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How will this new license system work for those of us who split work between office and home? We are a company of two and both work in an office and also at our homes. We don’t have any vpn to connect back to the office, just dropbox as a file sharer. Please say this shouldn’t be a problem and we can just run a local ‘server’ on each machine with a company login. The previous system was great for flexible working.

Thanks

2022-02-10, 15:21:17
Reply #17

TomG

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Yes you can just use the same sign in on as many machines as you like - of course, if you have one license, although you can sign in on as many machines as you like, you can only use it on one machine at a time (see the blog post https://blog.corona-renderer.com/corona-in-2022-new-features-visuals-licensing-and-more/ that has many examples)
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2022-02-10, 16:12:05
Reply #18

Rhodesy

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Thanks Tom, that's good news. So if I have it right, regardless of location we should be able to sign in OK and not need to worry about connecting to a machine in our office for example to run corona. Each machine can independantly connect to the chaos license server in the cloud? I think I also read before that the licenses are now DCC app agnostic now, so we dont need to have a separate one for our one C4D license we still maintain? And we can keep our rendernodes. Sounds great!

2022-02-10, 16:22:02
Reply #19

TomG

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To clarify, you will still need to own a Corona for 3ds Max license and a Corona for Cinema 4D license, for the GUI part of the license (to be able to see and control Corona in the app). As it happens though, the associated rendering part of the license should not be tied to one or the other, so by owning one Corona for C4D and one Corona for 3ds Max, you should be able to use either version to render on two machines at once (so long as no other machines are using the rendering part of those licenses).

Correct on a machine being able to connect directly (so long as the Chaos Licensing Server is installed of course) and check the status of the licenses, so you won't need to VPN in to the office or anything. Of course if you left the office machine rendering, then when the home machine connects, it will find the license is in use already :)

And correct, so long as existing subscriptions are kept renewing, the same render nodes and pricing is kept.
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2022-02-10, 16:32:59
Reply #20

Rhodesy

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Thanks for the clarification Tom on the GUI licenses. I see your point about leaving an office PC rendering and not being able to access the same GUI license when I get home. We have 3 max licenses for just two of us anyway so hopefully that wont be a problem.  Or we could make more use out of backburner... but that always throws some issues up one way or another! Have you guys considered a way of just extending corona DR a bit so it could be used as a backburner replacement? I'd pay a bit extra for that!

2022-02-10, 17:00:58
Reply #21

rowmanns

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hi guys
mine says no licences available? 

Just a heads up - i do have an existing perpetual license for vray under the same email address - so not sure if this is conflicting or causing errors?
So, I'm having issues. I click on "activate license..." and I get the -197 error.

If I open the Licensing Server only Chaos Vantage is listed under my user.

This started when I upgraded today to latest daily.

Any tips?
Hi,
"No licenses available"
i don't know how solve.

thank you
Hi,
"No licenses available"
i don't know how solve.
Hi Guys,

We have figured out the issue! Someone from our support team will reach out to you to resolve this.

Thanks for your patience!

Cheers,

Rowan
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2022-02-10, 19:11:17
Reply #22

VASLAVO

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Hi guys, for me is working now (the corona image editor) but i have one question, if im using my workstation license to render, this means i cant use at the same time the image editor on other computer? or this was an isolated error?

2022-02-11, 12:14:02
Reply #23

rowmanns

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Hi guys, for me is working now (the corona image editor) but i have one question, if im using my workstation license to render, this means i cant use at the same time the image editor on other computer? or this was an isolated error?
Hi,

They should be seperate licenses. So if you are rendering on one PC you should be able to use the CIE on another.

Let me know if you have troubles with this and I can investigate further.

Thanks,

Rowan
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2022-02-12, 09:03:22
Reply #24

LorenzoS

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Hi,
all ok in workstation for me, but DR on node not works, restart continually, do you have any advice?
On Node i have to install Dr Server and License Server , rigth?

than kyu

2022-02-12, 14:30:11
Reply #25

TomG

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In the Corona Log, is the DR machine saying that a license cannot be found? You do have to install the DR Server, and the Chaos Licensing Server, and of course Corona (so be sure to run the installer for latest daily build on the render node).

If you do see a message about no license being found in the Corona Log on the DR machine (and you are sure all components were updated with the latest daily build), email support@corona-renderer.com and let them know the email address you use for your Chaos account - as a note, for DR to work you will need a second Render Node license, and I am not sure how that is set up at the moment (at release, you should have as many render nodes allocated as defined by your existing subscription, but for now it's not impossible only one render node is allocated for everyone during testing).

If you don't see that message and DR is restarting continually for some other reason, it would not be the licensing (probably still email support or open up a ticket in that case :) )
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2022-02-14, 09:23:54
Reply #26

Frood

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In the Corona Log, is the DR machine saying that a license cannot be found? You do have to install the DR Server, and the Chaos Licensing Server, and of course Corona (so be sure to run the installer for latest daily build on the render node).

Installing the license server on all nodes would be overkill, you just don't need to. And it may lead to confusion anyway. I think it should work like this:

A) You install the license server on ONE system in you lan (preferably your workstation/master or any 24/7 server)

B) You point all other nodes to that server from A) by creating/adjusting the file "vrlclient.xml" in Program Files\Common Files\ChaosGroup. The directory gets automatically created the first time you try to render on a node, unfortunately not a basic client config file:

Code: [Select]
<VRLClient>
<LicServer>
<Host><name_or_ip_of_the_license_server_host></Host>
<Port>30304</Port>
<Host1></Host1>
<Port1>30304</Port1>
<Host2></Host2>
<Port2>30304</Port2>
<User></User>
<Pass></Pass>
</LicServer>
</VRLClient>


And also unfortunately there is no automatic broadcast detection (as mentioned in the changelog), so you have to do it manually for every node. Maybe some simple UI option to set the license server in Corona itself (which would modify/create the client config file) could be done for the final v8, despite the fact that you just can copy around the config file to all nodes easily. Edit: I do not use the installer but use the multiloader option, so it may be created by the installer even if you do not install the server - I don't know.

Btw: If a DR slave does not find a license, it's properly reported in the Corona error messages window, at least for me.



Good Luck




« Last Edit: 2022-02-14, 09:30:54 by Frood »
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2022-02-14, 13:10:27
Reply #27

TomG

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Frood: Sure that works! just I didn't want to add extra "stuff" here that wasn't "do the same as you already did on your main machine so you know you understand it" and avoid extra things like creating a file in a place and figuring out the ip of a machine (which for some may be trivial, for others that may be confusing). Certainly the more machines you have, the better it becomes to do it the "add file" way (I only have 2 extra machines).

And on the original topic, if you do install the licensing server on each machine, you would have to log in to it on every machine too (just the once, just like you did on the main machine, then it will remain signed in). Just so you know :)
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2022-02-14, 15:28:22
Reply #28

Ryuu

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Maybe some simple UI option to set the license server in Corona itself (which would modify/create the client config file) could be done for the final v8, despite the fact that you just can copy around the config file to all nodes easily.

Already implemented. Next daily build will have a button in "About" rollout of render settings to edit this configuration in GUI.

2022-02-14, 16:16:10
Reply #29

Frood

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@Tom: Just wanted to clarify (also for others) because I found it a bit ambiguous all in all. Well, there has to be a guide soon[tm].

@Michal: Perfect!


Good Luck


Never underestimate the power of a well placed level one spell.

2022-02-15, 08:16:57
Reply #30

obsian

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Same issues here, -197 error no available license :(

2022-02-15, 08:55:36
Reply #31

maru

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Same issues here, -197 error no available license :(

Hi, can you please contact us about this here: https://corona-renderer.com/link/contact-support
Marcin Miodek | chaos-corona.com
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2022-02-15, 09:17:39
Reply #32

obsian

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Done!
Thanks for your quick reply

2022-02-15, 11:46:52
Reply #33

Beanzvision

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Hi,
"No licenses available"
i don't know how solve.
Hi there, is your customer zone email i*******z.a**m@gmail.com? If so, I do not see any active licenses linked to that email. It shows it expired on the 10/02/2022. If you're using another, can you share it with us or please feel free to contact us at support so we can assist you further. If this is the correct customer zone email, purchasing a new license should resolve this.

I hope that helps.
« Last Edit: 2022-02-15, 11:57:46 by maru »
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2022-02-18, 10:40:32
Reply #34

Feodor

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When I saw that the license server would be changed in Trello, I grabbed my head. I immediately thought, now there will be brakes with him... Life experience ...
Everything works fine on my computer, but on the second computer, when activating the license and launching the render, the system hangs for ten seconds, communicates with the server, then hangs for the same long time when you press cancel. I had to install the previous assembly, it is not possible to work.

2022-02-20, 11:44:33
Reply #35

Scuffi

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error -197 for my image editor as well

2022-02-21, 09:47:18
Reply #36

maru

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error -197 for my image editor as well

Can you lease contact us about this at https://corona-renderer.com/link/contact-support ?
Most likely we know what the issue is and can easily fix it.
Marcin Miodek | chaos-corona.com
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2022-02-21, 09:50:37
Reply #37

maru

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When I saw that the license server would be changed in Trello, I grabbed my head. I immediately thought, now there will be brakes with him... Life experience ...
Everything works fine on my computer, but on the second computer, when activating the license and launching the render, the system hangs for ten seconds, communicates with the server, then hangs for the same long time when you press cancel. I had to install the previous assembly, it is not possible to work.

Hi, we are not familiar with such issue so far, and since everything works fine on your other computer, I think it has to be something system-specific. Can you explain what are the differences between the computer where it is working fine and the one where it is not? Is the hardware different? Is the network configuration different? Are the computers physically located in the same place?
Could it be some antivirus/firewall?
Marcin Miodek | chaos-corona.com
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2022-02-24, 11:24:22
Reply #38

Frood

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What I found to be very annoying is the following:

We have DrServer installed on all nodes by default running as service - in case they are needed, sitting idle. Render licenses are less than the amount of nodes. Because of the fact that DrServer spawns Max, loads the stub scene and "starts" a dummy render, every IDLE Dr node blocks one render license. As a consequence all other Dr nodes (also idle) which could not obtain a license, permanently throw errors and close/respawn Max. And of course the licenses are not available for rendering on the workstations as well.

To me it appears to be a major regression in flexibility all in all. And no, starting any service/server manually is not an option. And I do not want to use any additional "managers" to spawn the dr server itself just because of being forced to change the license server technology. With the exception of this issue, everything works flawlessly, I hope there is a simple solution.


Good Luck



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2022-02-24, 11:33:35
Reply #39

rowmanns

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What I found to be very annoying is the following:

We have DrServer installed on all nodes by default running as service - in case they are needed, sitting idle. Render licenses are less than the amount of nodes. Because of the fact that DrServer spawns Max, loads the stub scene and "starts" a dummy render, every IDLE Dr node blocks one render license. As a consequence all other Dr nodes (also idle) which could not obtain a license, permanently throw errors and close/respawn Max. And of course the licenses are not available for rendering on the workstations as well.

To me it appears to be a major regression in flexibility all in all. And no, starting any service/server manually is not an option. And I do not want to use any additional "managers" to spawn the dr server itself just because of being forced to change the license server technology. With the exception of this issue, everything works flawlessly, I hope there is a simple solution.


Good Luck
Hi,

That sounds like some unfortunate behaviour. I'll log this and see if we can fix it :)

Rowan

(Report ID=CRMAX-1334)
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2022-02-24, 11:35:19
Reply #40

Ondra

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What I found to be very annoying is the following:

We have DrServer installed on all nodes by default running as service - in case they are needed, sitting idle. Render licenses are less than the amount of nodes. Because of the fact that DrServer spawns Max, loads the stub scene and "starts" a dummy render, every IDLE Dr node blocks one render license. As a consequence all other Dr nodes (also idle) which could not obtain a license, permanently throw errors and close/respawn Max. And of course the licenses are not available for rendering on the workstations as well.

To me it appears to be a major regression in flexibility all in all. And no, starting any service/server manually is not an option. And I do not want to use any additional "managers" to spawn the dr server itself just because of being forced to change the license server technology. With the exception of this issue, everything works flawlessly, I hope there is a simple solution.


Good Luck

hi, we will fix this
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2022-02-24, 11:51:15
Reply #41

Frood

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That sounds like some unfortunate behaviour. I'll log this and see if we can fix it :)

we will fix this


Thank you both,

Good Luck



Never underestimate the power of a well placed level one spell.

2022-03-08, 11:23:01
Reply #42

harumscarum

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I have "No License Available" error + very slow and buggy UI in the render settings (can't even access License information)
Please help

2022-03-08, 12:51:18
Reply #43

rowmanns

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I have "No License Available" error + very slow and buggy UI in the render settings (can't even access License information)
Please help
Hi,

For some reason it looks like the activate license button has been clipped by 3ds max. What resolution and scaling settings do you have?

Secondly to fix the issue you can go to the following address: http://127.0.0.1:30304/#/ and sign in to the licensing server. Then restart max and all should be fine.

Thanks,

Rowan
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2022-03-10, 22:37:18
Reply #44

tallbox

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I have "No License Available" error + very slow and buggy UI in the render settings (can't even access License information)
Please help

Same here with 2nd workstation we use.
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2022-03-11, 07:19:33
Reply #45

shortcirkuit

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hi guys

if the itnernet goes down which happens here every so often - can we stilll use the software?

2022-03-11, 09:31:05
Reply #46

maru

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hi guys

if the itnernet goes down which happens here every so often - can we stilll use the software?

Hi, the way the new licensing works is the same as in V-Ray and other Chaos products. You can find some basic information in the Chaos help center: https://support.chaos.com/hc/en-us/articles/360020330337-Do-I-need-to-have-Internet-access-to-use-Chaos-products-
Of course we are also working on a Corona-specific FAQ and updated help guides.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-03-12, 17:32:02
Reply #47

LorenzoS

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hi,
 i have problems with the new license server, it's possible to use the old license metod in corona r8?

thanks

2022-03-12, 21:51:11
Reply #48

burnin

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I don't think so, since just today I also got issues.
Installing latest that comes with v8RC1 solved it.

2022-03-14, 03:57:30
Reply #49

kanyno

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Please tutorial resolve problem licence or reinstall new licence!!!!

2022-03-14, 08:39:09
Reply #50

rowmanns

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hi,
 i have problems with the new license server, it's possible to use the old license metod in corona r8?

thanks
Hi,

If you have some issues with the license server please contact support@corona-renderer.com and the guys will help you out.

Rowan
Please read this before reporting bugs: How to report issues to us!
Send me your scene!

2022-03-14, 10:37:47
Reply #51

triget

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I send message with my error to support@corona-renderer.com and I don't get any help.

2022-03-14, 11:32:57
Reply #52

rowmanns

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I send message with my error to support@corona-renderer.com and I don't get any help.
Hi,

The usual timeframe for a reply is around 24 hours. They will get back to you with some information.

Rowan
Please read this before reporting bugs: How to report issues to us!
Send me your scene!

2022-03-14, 13:39:08
Reply #53

maru

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You will get the best and the fastest help by sending a support ticket. Our support guys have already replied to your messages. The suggested solutions may not be working so far, but they are doing their best. It appears that the issue is complicated so I asked some other team members to help troubleshoot it. You will be contacted with further possible solutions ASAP.

Meanwhile, if you urgently need to continue working, please revert to the official Corona 7 HF1 release.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-03-14, 14:44:43
Reply #54

maru

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i have problems with the new license server, it's possible to use the old license metod in corona r8?
The old activation method is not available in Corona 8.
If you are having some activation problems, please either explain here what exactly is going on, or contact us at https://corona-renderer.com/link/contact-support


Please tutorial resolve problem licence or reinstall new licence!!!!
If you are having some activation problems, please either explain here what exactly is going on, or contact us at https://corona-renderer.com/link/contact-support



Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-03-15, 17:08:54
Reply #55

edgaroe

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Hi, i installed the new RC1 of chaos corona 8 but i can't use it because of the new licensing method, when i clic at the botton licence server, chrome opens a new tab with a ip 127.0.0.1/XXX and doesn't open anything, i try to disable the Firewall and the Antivirus but i can't open licence server portal, when i clic at My Chaos page appears my licence active and functional but i just can't work in this new version because of it.

I try to install a previous version but now i got the corona bar with blank spaces where the new things are, and the chaos scatter... and i can't use scatter at all so please help, i can't use any version fully functional.

Regards!!!

2022-03-15, 17:32:35
Reply #56

maru

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Hi, i installed the new RC1 of chaos corona 8 but i can't use it because of the new licensing method, when i clic at the botton licence server, chrome opens a new tab with a ip 127.0.0.1/XXX and doesn't open anything, i try to disable the Firewall and the Antivirus but i can't open licence server portal, when i clic at My Chaos page appears my licence active and functional but i just can't work in this new version because of it.

I try to install a previous version but now i got the corona bar with blank spaces where the new things are, and the chaos scatter... and i can't use scatter at all so please help, i can't use any version fully functional.

Regards!!!

Please uninstall one version of Corona from the Windows "Programs" list first, and only then install the other version. I would suggest:
- uninstalling all Corona versions that you can find in "Programs"
- then installing Corona 7 HF1 - https://corona-renderer.com/download
If something isn't working at this point, please contact us here - https://corona-renderer.com/link/contact-support

The above is for installing Corona 7 HF1.

If you would like to try Corona 8 daily builds again:
- uninstall any Corona version that you currently have installed from the "Programs" list
- install Corona 8 (either use the Typical installation mode, or Custom and make sure that the "License Server" item is checked in the installer)
- check if you can access http://localhost:30304/ - you can manage your licenses here
If everything is working fine up to this point, then you should be able to use Corona 8 too.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-03-15, 19:09:42
Reply #57

edgaroe

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Thank you!
i'll go back to the Corona 7, one thing that i notice is that even if you uninstall Corona Renderer 8, you have to uninstall the Chaos Scatter too because if you leave it, you won't be able to use scatter in the usual way.

When i try to install it again appears a message (Attached Image) what can i do in this case?

Im kinda sad because i really want to try this new version i hope you can find an easy way to install and link the exisint licence, i trust in you guys! keep the Corona Philosophy make things easy for the users.

regards!

2022-03-16, 07:40:42
Reply #58

danio1011

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Hate to see corona’s licensing go away.  I literally never had a single issue with it.  Normally I’m always running the latest dailys but this switch in licensing makes me nervous so I’ve held off, given my past experiences with vray/CG online licensing systems.

2022-03-22, 08:31:18
Reply #59

triget

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I was back to Corona Renderer 8 DailyBuild Jan 26 becouse the new licensing system won't work. I was try enything...

- I can login to my chaos account.
- I see licence on my account
- I can open local chaos licence server

But I allways get this same error.... 

The support is crazy :) From other planete ?:P  Support wasn't looking at my screenshots at all. I am sending screenshots showing the login, they say "There is currently no active license/subscription registered to the email address" ... omg...."please look at my screenshots??!" 
The screenshots show that I mean Corone 8 .. they give a solution for Corona 7.   
« Last Edit: 2022-03-22, 08:54:21 by triget »

2022-03-22, 09:06:33
Reply #60

maru

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I was back to Corona Renderer 8 DailyBuild Jan 26 becouse the new licensing system won't work. I was try enything...

- I can login to my chaos account.
- I see licence on my account
- I can open local chaos licence server

But I allways get this same error.... 

The support is crazy :) From other planete ?:P  Support wasn't looking at my screenshots at all. I am sending screenshots showing the login, they say "There is currently no active license/subscription registered to the email address" ... omg...."please look at my screenshots??!" 
The screenshots show that I mean Corone 8 .. they give a solution for Corona 7.


Hi, the last message in your support ticket #2830028300 was sent by Aram from our support team on 14.03 and it says:
Quote
Now I see a successful login attempt for m*@gmail.com done today, so I assume the problem is gone.
Feel free to let me know if you are still facing some issues or if you need help with something else.

I cannot see any replies from you. If we can see a successful activation, and the user is not replying for some time, I believe it is sensible to assume that the issue is resolved.
If you still need some help, please simply submit a new support ticket, or reopen the existing one.

« Last Edit: 2022-03-22, 09:32:16 by maru »
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-03-22, 09:14:13
Reply #61

triget

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The problem is not gone. I was comeback to old Corona 8 build version. That's all.... They only was waste my time. Nobody looked at my screenshots. Sorry but I'm very disappointed.

2022-03-22, 09:22:42
Reply #62

maru

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We should now have a solution for you. Please stay tuned for ticket updates. Sorry for the bad overall experience.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-03-23, 09:40:04
Reply #63

Scahek

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Hi! A question about payment, there were problems with the payment of the license. Visa and Mastercard do not allow you to pay, what are the solutions? I have been using the license for a long time, what should I do now? There is no desire to use pirated products.

2022-03-24, 08:14:18
Reply #64

Aram Avetisyan

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The problem is not gone. I was comeback to old Corona 8 build version. That's all.... They only was waste my time. Nobody looked at my screenshots. Sorry but I'm very disappointed.

Hi,

Please try the following:

• Uninstall the Chaos license server and remove any remaining files from the following folder:

C:\Program Files\Common Files\ChaosGroup\ssl

• Afterwards, download and install the latest Chaos license server 5.5.5 from the following page:

https://download.chaos.com/downloads/19923/licenseserver-standalone-555-adv

• Go to the Chaos License server page (http://localhost:30304), enable your Online/Dongle licensing and tell me if you can see your licenses.
Start 3ds Max and try activating the licenses, if prompted. See if the error message pops up again.

Send some screenshots from the localhost page if you continue to experience the issue.

Regards,
Aram
Aram Avetisyan | chaos-corona.com
Chaos Corona QA Specialist | contact us

2022-03-24, 08:37:30
Reply #65

triget

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Aram Avetisyan thanks for your help. Now everything is ok. Thank you sooooo much!

In my opinion this step solved problem:

Quote
• Uninstall the Chaos license server and remove any remaining files from the following folder:

C:\Program Files\Common Files\ChaosGroup\ssl

2022-04-11, 22:16:25
Reply #66

hajarSaleh1405

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THE PROBLEM IS NOT SOLVED, I CAN'T ACTIVATE THE LICENSE.
AND THE CHAOS SERVER IS http://127.0.0.1:30304/#/ SAYS No licenses available
PLEASE HELP ME ACTIVATE MY CORONA 8 LICENSE

2022-04-12, 07:54:23
Reply #67

maru

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THE PROBLEM IS NOT SOLVED, I CAN'T ACTIVATE THE LICENSE.
AND THE CHAOS SERVER IS http://127.0.0.1:30304/#/ SAYS No licenses available
PLEASE HELP ME ACTIVATE MY CORONA 8 LICENSE

I can see that you contacted us through a support ticket #33112. Arpit from our support team is helping you and will soon return to you with further suggestions.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-04-12, 11:29:33
Reply #68

Vlad Vernica

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Does anyone have a problem running Chaos Cosmos Browser?

I have never used it until now when the latest daily build installed all the chaos stuff.
First, run it worked to import some basic stuff. However, when I reopened the chaos browser the process appears and disappears shortly. The antivirus/firewall was disabled. Retried a few times nothing changed.

Uninstall Chaos Browser, reinstall Chaos Browser. Start the chaos browser from 3ds Max/corona interface and it opened the first time then it stopped working again.

???

2022-04-12, 11:54:47
Reply #69

maru

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Hi, first please try this:

- uninstall Chaos Cosmos from the Windows programs
- then delete the Chaos Cosmos folder (C:\Program Files\Common Files\ChaosGroup\ChaosCosmos)
- reinstall it, you can download Cosmos from the following page:
https://download.chaos.com/?platform=47&product=62

 Then "stop Chaos Cosmos Browser" and then "start Chaos Cosmos browser" (you can find those items in your Windows Start menu).

Please let me know if it worked.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-04-12, 14:03:18
Reply #70

Vlad Vernica

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Did all steps. Seems to be working. The on and off button helped!

2022-04-12, 17:16:44
Reply #71

maru

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Did all steps. Seems to be working. The on and off button helped!
Awesome!
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-04-14, 10:32:41
Reply #72

dj_buckley

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I have an issue with licensing, already reported to support but for anyone else with the same issue.  I have licenses for Phoenix and Corona, however both are registered on different email addresses.  When I open the license server from Corona Render Dialog, it takes me to the license server and it's automatically logged in with the email address associated with Phoenix and thus I get the 'No License Available' issue for Corona.  If I log out of the license server and log back in with the email address associated with Corona, then it activates and I can use Corona 8.  The downside is when logging out of the License Server you get a warning saying those licenses won't be available if you log out, so I can't use the Phoenix Licenses, so at the minute it looks like I have to choose whether I want to use Phoenix OR Corona due to the differing email addresses used when signing up for each product.

2022-04-14, 10:52:17
Reply #73

Freakaz

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The licensing server is not working for me at all. get the error "Corona rendering license not found" pressing the Open the License server causes max crash. Contacted the support, still awaiting for the reply.
« Last Edit: 2022-04-14, 11:20:59 by Freakaz »

2022-04-14, 11:16:34
Reply #74

maru

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I have an issue with licensing, already reported to support but for anyone else with the same issue.  I have licenses for Phoenix and Corona, however both are registered on different email addresses.  When I open the license server from Corona Render Dialog, it takes me to the license server and it's automatically logged in with the email address associated with Phoenix and thus I get the 'No License Available' issue for Corona.  If I log out of the license server and log back in with the email address associated with Corona, then it activates and I can use Corona 8.  The downside is when logging out of the License Server you get a warning saying those licenses won't be available if you log out, so I can't use the Phoenix Licenses, so at the minute it looks like I have to choose whether I want to use Phoenix OR Corona due to the differing email addresses used when signing up for each product.

The solution is to move all products under a single email address and we can easily help you with that. If anyone else needs this, please contact us through the support portal: https://support.chaos.com/hc/en-us/requests/new
Also, this is not an uncommon situation. There are similar cases with other software too: e.g. the same user may have V-Ray and Phoenix licenses under a different email address.


The licensing server is not working for me at all. get the error "Corona rendering license not found" pressing the Open the License server causes max crash. Contacted the support, still awaiting for the reply.

We will assist you ASAP.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-04-14, 11:30:24
Reply #75

dj_buckley

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I have an issue with licensing, already reported to support but for anyone else with the same issue.  I have licenses for Phoenix and Corona, however both are registered on different email addresses.  When I open the license server from Corona Render Dialog, it takes me to the license server and it's automatically logged in with the email address associated with Phoenix and thus I get the 'No License Available' issue for Corona.  If I log out of the license server and log back in with the email address associated with Corona, then it activates and I can use Corona 8.  The downside is when logging out of the License Server you get a warning saying those licenses won't be available if you log out, so I can't use the Phoenix Licenses, so at the minute it looks like I have to choose whether I want to use Phoenix OR Corona due to the differing email addresses used when signing up for each product.

The solution is to move all products under a single email address and we can easily help you with that. If anyone else needs this, please contact us through the support portal: https://support.chaos.com/hc/en-us/requests/new
Also, this is not an uncommon situation. There are similar cases with other software too: e.g. the same user may have V-Ray and Phoenix licenses under a different email address.


The licensing server is not working for me at all. get the error "Corona rendering license not found" pressing the Open the License server causes max crash. Contacted the support, still awaiting for the reply.

We will assist you ASAP.

No worries, assumed that would be the case, I have already opened a support ticket about it, but it was late last night so I wasn't expecting an immediate response.  Ticket 33547

2022-04-14, 17:40:43
Reply #76

RolandB

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Hi
Is there a clear tutorial to install Corona 8 ?

It's very very complicated, and I don't understand all the commentaries in the forum (my english is not good for that).
When I'm in the Chaos website, I only see an old Vray licence, but Corona is not there. When I click on the CoronaChaos icon, a new page is opened, and when I log in, I come back to the previous Chaos page...

I do not understand anything !!
Thanks for your help !
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2022-04-14, 17:47:53
Reply #77

maru

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Hi
Is there a clear tutorial to install Corona 8 ?

It's very very complicated, and I don't understand all the commentaries in the forum (my english is not good for that).
When I'm in the Chaos website, I only see an old Vray licence, but Corona is not there. When I click on the CoronaChaos icon, a new page is opened, and when I log in, I come back to the previous Chaos page...

I do not understand anything !!
Thanks for your help !

Installation:
Max - https://support.chaos.com/hc/en-us/articles/4668162916241-Corona-for-3ds-Max-Installation-Process
C4D - https://support.chaos.com/hc/en-us/articles/4668207412753-Corona-for-Cinema-4D-Installation-Process

Activation:
https://support.chaos.com/hc/en-us/articles/4670316303761-How-to-activate-Chaos-products-

More info for Corona 8 and the Chaos License Server (since it's a new thing for our users):
https://support.chaos.com/hc/en-us/articles/4834983860241-Basic-Information-on-Corona-8-and-the-Chaos-License-Server

Basic troubleshooting:
https://support.chaos.com/hc/en-us/articles/5147044693393-Corona-8-Chaos-License-Server-Basic-Troubleshooting-Steps

I would advise opening those articles one by one.

If you are having trouble, please contact us here and explain where exactly (at which point) something isn't working for you.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-04-14, 22:16:03
Reply #78

RolandB

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Thanks a lot, I'll try again tomorrow.
Portfolio on Béhance
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2022-04-14, 22:47:02
Reply #79

Freakaz

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The licensing server is not working for me at all. get the error "Corona rendering license not found" pressing the Open the License server causes max crash. Contacted the support, still awaiting for the reply.

We will assist you ASAP.

"Awesome" assistance and support, after 6+ hours of support ticket only get a link to a basic troubleshooting page that was indicating solution possibilities that were checked as soon as the problems occurred (Most people are not retarded you know and they can use google to search for simple solutions for the problems instantly). Been with you guys since alpha times, but every recent major release introduces some major headaches in simple parts of workflow where there should be no issues at all.   

2022-04-15, 09:24:44
Reply #80

maru

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The licensing server is not working for me at all. get the error "Corona rendering license not found" pressing the Open the License server causes max crash. Contacted the support, still awaiting for the reply.

We will assist you ASAP.

"Awesome" assistance and support, after 6+ hours of support ticket only get a link to a basic troubleshooting page that was indicating solution possibilities that were checked as soon as the problems occurred (Most people are not retarded you know and they can use google to search for simple solutions for the problems instantly). Been with you guys since alpha times, but every recent major release introduces some major headaches in simple parts of workflow where there should be no issues at all.

It's support ticket #33653, right?
I have just sent you the next steps.

Please note that in most cases the "basic" guide helps resolve the issue, so we don't offer the more technical solution right away.
But based on your feedback I think we should also include the additional steps in the guide, and I will do it now.

Thank you for the feedback.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-04-17, 10:21:18
Reply #81

Fabio TPB

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I’m having issues (no license present on Chaos servers) since April 4, I have provided bank statement, order confirmation, invoice. The customer care kindly gave me a free license until April 20, they say they are investigating, but they don’t know what is going on, no solution so far.
I need this to be resolved ASAP, it’s clear that I’m not the only one having issues with the licensing system, is there a phone number I can call for further assistance?
Many thanks.

2022-04-17, 10:28:26
Reply #82

maru

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it’s clear that I’m not the only one having issues with the licensing system, is there a phone number I can call for further assistance?

Does it mean that you know someone who is having similar issues to yours?
About the phone number, please see https://support.chaos.com/hc/en-us/articles/4402148637969-How-do-I-contact-the-Technical-Support-
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-04-26, 20:08:44
Reply #83

aldaryn

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Hi Everyone,

I'm trying to configure the license server address on our render farm nodes and can't seem to start the 'Change license settings' dialog. Tthere is no Start menu link to access this function after installing Corona 8 (stable, not a daily).

How can I acess the dialog manually, or set a variable or registry entry to point the application to our license server's address? Or just point me to the right manual. :) I've tried to look for a solution here in the forums and in the manuals but could'n find anything.

Many thanks!

2022-04-26, 20:16:49
Reply #84

LorenzoS

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Quote
Hi Everyone,

I'm trying to configure the license server address on our render farm nodes and can't seem to start the 'Change license settings' dialog. Tthere is no Start menu link to access this function after installing Corona 8 (stable, not a daily).

How can I acess the dialog manually, or set a variable or registry entry to point the application to our license server's address? Or just point me to the right manual. :) I've tried to look for a solution here in the forums and in the manuals but could'n find anything.

hi,
try to open setvrlservice.exe, yuo find it in:
C:\Program Files\Corona\Corona Renderer for 3ds Max\2022\Utils\setvrlservice.exe
or similar depending on max version you are using

2022-04-26, 20:37:54
Reply #85

aldaryn

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hi,
try to open setvrlservice.exe, yuo find it in:
C:\Program Files\Corona\Corona Renderer for 3ds Max\2022\Utils\setvrlservice.exe
or similar depending on max version you are using

That's it, thank you!

2022-04-27, 12:00:33
Reply #86

maru

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Here is an alternative solution to setting up Corona on a render farm (multiple computers) without the setvrlservice.exe file: https://support.chaos.com/hc/en-us/articles/5614248365713
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-05-13, 19:06:06
Reply #87

jasond

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Is there a way to have the license server restart on its own if the server reboots? As it stands, it looks like you have to manually start it. Do we have to use nssm on vrol.exe?

2022-05-13, 19:08:44
Reply #88

maru

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Is there a way to have the license server restart on its own if the server reboots? As it stands, it looks like you have to manually start it. Do we have to use nssm on vrol.exe?

The Chaos License Server for Corona 8 should be always running as a service, automatically even after a computer is rebooted.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-05-13, 19:46:21
Reply #89

jasond

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Hm our IT guy did a test reboot and the server/service did not restart. He had to manually click the "start chaos license server" from the start menu. Windows Server 2019.

2022-05-16, 11:45:42
Reply #90

maru

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Hm our IT guy did a test reboot and the server/service did not restart. He had to manually click the "start chaos license server" from the start menu. Windows Server 2019.

I have started a support ticket #38698 for you. You will be contacted soon.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-06-01, 09:11:09
Reply #91

LorenzoS

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Hi,
i need urgent support,
my payments are ok but i cann't use corona.

Thank you

2022-06-01, 13:35:30
Reply #92

maru

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Hi,
i need urgent support,
my payments are ok but i cann't use corona.

Thank you

Please contact us here: https://support.chaos.com/hc/en-us/requests/new
Sorry for the inconvenience, but we cannot offer licensing/payment support on the forum.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-06-03, 08:47:02
Reply #93

LorenzoS

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Fixed almost immediately by Chaos support.

thank you

2022-06-03, 10:04:55
Reply #94

maru

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Fixed almost immediately by Chaos support.

thank you

Perfect, thank you for confirming!
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-06-11, 16:02:03
Reply #95

Curtis Walker

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Quote
Hi Everyone,

I'm trying to configure the license server address on our render farm nodes and can't seem to start the 'Change license settings' dialog. Tthere is no Start menu link to access this function after installing Corona 8 (stable, not a daily).

How can I acess the dialog manually, or set a variable or registry entry to point the application to our license server's address? Or just point me to the right manual. :) I've tried to look for a solution here in the forums and in the manuals but could'n find anything.

hi,
try to open setvrlservice.exe, yuo find it in:
C:\Program Files\Corona\Corona Renderer for 3ds Max\2022\Utils\setvrlservice.exe
or similar depending on max version you are using

This needs flagged up and either put back in the start menu or put in the troubleshooting guide somewhere. I had an errant node that was failing to render after install and I only found this by chance despite the fact i knew what utility i was looking for and came across this in my search. Not everyone will know.

Thanks LorenzoS :D

2022-06-22, 16:55:57
Reply #96

brr

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Dear Corona Renderer team,

some time ago I have posted my questions about licenses for chaos scatter, because now it has cross platform functionality, and it can work with corona and vray.
My original post was before announce of vray6 beta, where chaos scatter also comes in bundle. And at that time there was also no separate section for chaos scatter in chaos license server. I don't know if there is some difference between corona8 and vray 6 CS editions, right now I am using chaos scatter from corona renderer 8 and have always license issues.

I have:
- vray next- 5 licenses
- vray 5- 2 licenses
- corona renderer- 2 licenses (at the moment ;)
The problem is that Chaos Scatter does not recognize any Vray license at all. We bought 2 x corona , chaos scatter recognize also 2 licenses in his pool.

If I start some scene in 3ds max 2022 where I use chaos scatter in vray - one chaos scatter license is gone
If I start another scene(at the same time) in 3ds max 2019 where I also use chaos scatter in vray - second license is gone
Same time, Chaos license server shows that all 2 licenses for corona are not in use.

It this normal? Because right now this license issue makes the usage of Chaos Scatter in cross platform mode almost impossible :(
As I understand, chaos scatter should have 5+2+2 licenses - all corona and vray products which I currently have, isn't it ?
Please halp.

Many thanks in advance
« Last Edit: 2022-06-22, 17:01:47 by brr »

2022-06-22, 17:29:53
Reply #97

maru

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Dear Corona Renderer team,

some time ago I have posted my questions about licenses for chaos scatter, because now it has cross platform functionality, and it can work with corona and vray.
My original post was before announce of vray6 beta, where chaos scatter also comes in bundle. And at that time there was also no separate section for chaos scatter in chaos license server. I don't know if there is some difference between corona8 and vray 6 CS editions, right now I am using chaos scatter from corona renderer 8 and have always license issues.

I have:
- vray next- 5 licenses
- vray 5- 2 licenses
- corona renderer- 2 licenses (at the moment ;)
The problem is that Chaos Scatter does not recognize any Vray license at all. We bought 2 x corona , chaos scatter recognize also 2 licenses in his pool.

If I start some scene in 3ds max 2022 where I use chaos scatter in vray - one chaos scatter license is gone
If I start another scene(at the same time) in 3ds max 2019 where I also use chaos scatter in vray - second license is gone
Same time, Chaos license server shows that all 2 licenses for corona are not in use.

It this normal? Because right now this license issue makes the usage of Chaos Scatter in cross platform mode almost impossible :(
As I understand, chaos scatter should have 5+2+2 licenses - all corona and vray products which I currently have, isn't it ?
Please halp.

Many thanks in advance

Hi, sorry to disappoint you, but it seems that you just tried using Scatter with V-Ray too early. Please note that currently:

Chaos Scatter works with Corona 8. It does not work with Corona 7 and older. A Chaos Scatter license is provided with a Corona 8 license, but not with licenses of older Corona versions.

Chaos Scatter works with V-Ray 6 (to be released soon). It does not work with V-Ray 5 and older. A Chaos Scatter license is provided with V-Ray 6, but not with licenses of older V-Ray versions.

Licensing issues when using both Corona and V-Ray will be addressed soon so that Scatter will be usable in "cross-platform mode".

In your post you wrote that you have V-Ray Next and V-Ray 5 licenses. It is not expected for Chaos Scatter to work in this case, unless you only use it with Corona 8.

So this issue should be resolved really soon.


Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-06-24, 00:00:03
Reply #98

toms86

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Hi all,

its a nightmare the license, i have done all the things that in help forum is... when i run the program, everything its ok but when i tried to change a material the license problem is there, it let me work but with a terrible lag, the program close, the material editor change.. cant work like this.

Thank you

2022-06-24, 10:20:44
Reply #99

maru

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Hi all,

its a nightmare the license, i have done all the things that in help forum is... when i run the program, everything its ok but when i tried to change a material the license problem is there, it let me work but with a terrible lag, the program close, the material editor change.. cant work like this.

Thank you

Hi, sorry for the inconvenience and please contact us here: https://support.chaos.com/hc/en-us/requests/new
Please explain in your message what exactly you mean by "trying to change a material". Any screenshots or other information you can additionally provide would be great too. Thank you in advance.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-06-24, 12:37:03
Reply #100

brr

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Hi, sorry to disappoint you, but it seems that you just tried using Scatter with V-Ray too early. Please note that currently:

Chaos Scatter works with Corona 8. It does not work with Corona 7 and older. A Chaos Scatter license is provided with a Corona 8 license, but not with licenses of older Corona versions.

Chaos Scatter works with V-Ray 6 (to be released soon). It does not work with V-Ray 5 and older. A Chaos Scatter license is provided with V-Ray 6, but not with licenses of older V-Ray versions.

Licensing issues when using both Corona and V-Ray will be addressed soon so that Scatter will be usable in "cross-platform mode".

In your post you wrote that you have V-Ray Next and V-Ray 5 licenses. It is not expected for Chaos Scatter to work in this case, unless you only use it with Corona 8.

So this issue should be resolved really soon.

Hello Maru,

thanks a lot for such detailed reply,
Corona Renderer almost always had Corona Scatter build in, I totally understand why there is no reason/no need and possibility to use new Chaos Scatter with previous versions of Corona.
But in Vray there was no scattering tools and it is a bit sad that we can not use Chaos Scatter officially with vray next, vray 5... :(

Anyway, thanks a lot for Chaos Scatter - it has a lot of improvements and trello board looks really promising.


2022-06-24, 12:54:21
Reply #101

maru

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Hello Maru,

thanks a lot for such detailed reply,
Corona Renderer almost always had Corona Scatter build in, I totally understand why there is no reason/no need and possibility to use new Chaos Scatter with previous versions of Corona.
But in Vray there was no scattering tools and it is a bit sad that we can not use Chaos Scatter officially with vray next, vray 5... :(

Anyway, thanks a lot for Chaos Scatter - it has a lot of improvements and trello board looks really promising.

V-Ray 6 will be released soon and Chaos Scatter will be a part of it.
Back-porting features to older versions is not planned (e.g. Chaos Scatter in Corona 7 or V-Ray 5).
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-07-14, 02:35:37
Reply #102

VASLAVO

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Hi guys, guy's to be clear here on my workflow, the corona image editor is linked to the license server and if I have one working license and 3 nodes I cant open more than one image editor? because im getting a no license available. I was able to edit on several images (for example 63) on different machines to speed up my process, if I want to do this I have to buy more licenses?

2022-07-14, 09:12:51
Reply #103

maru

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Hi guys, guy's to be clear here on my workflow, the corona image editor is linked to the license server and if I have one working license and 3 nodes I cant open more than one image editor? because im getting a no license available. I was able to edit on several images (for example 63) on different machines to speed up my process, if I want to do this I have to buy more licenses?

Hi Vaslavo, I will contact you about possible solutions through our support portal because we will need to involve the licensing support team here. Please stay tuned.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-07-22, 06:43:42
Reply #104

rozpustelnik

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I don't have a licence and cannot render. My request for Chaos helpdesk was issued (#48186) 36 hours ago. 36 hours passed and not a single word from the helpdesk (no other that there IS a licence on my account), nothing has changed in regard of licence showing up in my chaos licence server. Without any reason it just stopped working - the payment went off, money is deducted from my account, as it does since the first commercial release of Corona. There was no update of any software, I didn't even changed the settings in renderer and yet - no licence. It happened right on the day of payment. It definitely stands up to the company name - chaos...
« Last Edit: 2022-07-22, 06:47:06 by rozpustelnik »

2022-07-22, 09:02:35
Reply #105

maru

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I don't have a licence and cannot render. My request for Chaos helpdesk was issued (#48186) 36 hours ago. 36 hours passed and not a single word from the helpdesk (no other that there IS a licence on my account), nothing has changed in regard of licence showing up in my chaos licence server. Without any reason it just stopped working - the payment went off, money is deducted from my account, as it does since the first commercial release of Corona. There was no update of any software, I didn't even changed the settings in renderer and yet - no licence. It happened right on the day of payment. It definitely stands up to the company name - chaos...

There is a support agent assigned to your ticket investigating the issue. Sorry that it is taking so long, but it may be a complex case.
I can suggest two workarounds for now:
1) Try activating the trial license - https://support.chaos.com/hc/en-us/articles/6872885108241
2) Buy another subscription under a different email address and request a refund once the original issue is resolved. We have a 14-day refund policy - https://support.chaos.com/hc/en-us/articles/4402140621457

Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-07-22, 09:25:44
Reply #106

rozpustelnik

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1) Try activating the trial license - https://support.chaos.com/hc/en-us/articles/6872885108241
2) Buy another subscription under a different email address and request a refund once the original issue is resolved. We have a 14-day refund policy - https://support.chaos.com/hc/en-us/articles/4402140621457

Wouldn't this put me in non favourable position of paying more as a new customer instead of having it the "old way = no change in the pricing plan"?

2022-07-22, 09:28:24
Reply #107

maru

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1) Try activating the trial license - https://support.chaos.com/hc/en-us/articles/6872885108241
2) Buy another subscription under a different email address and request a refund once the original issue is resolved. We have a 14-day refund policy - https://support.chaos.com/hc/en-us/articles/4402140621457

Wouldn't this put me in non favourable position of paying more as a new customer instead of having it the "old way = no change in the pricing plan"?

What I meant was that you could cancel and refund the new type of license. Then you would keep the old type.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-07-22, 09:33:47
Reply #108

rozpustelnik

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I see. Thank you.

2022-07-22, 10:59:23
Reply #109

maru

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The original issue should be resolved now.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-08-08, 15:31:21
Reply #110

romullus

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My internet went down today for few minutes and instantly Corona became unusable. Frankly i'm shocked to see how much licensing is dependent on good connection. I'm lucky that my internet is very stable and short interruptions are very rare. I can't imagine what's like to work with Chaos products for someone who has intermittent connection.
I'm not Corona Team member. Everything i say, is my personal opinion only.
My Models | My Videos | My Pictures

2022-08-08, 15:42:09
Reply #111

maru

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My internet went down today for few minutes and instantly Corona became unusable. Frankly i'm shocked to see how much licensing is dependent on good connection. I'm lucky that my internet is very stable and short interruptions are very rare. I can't imagine what's like to work with Chaos products for someone who has intermittent connection.

If you have activated your license and internet connection drops mid-work, this should not be a problem unless you restart your host app.
As explained here: https://support.chaos.com/hc/en-us/articles/4526312697489-Will-I-be-able-to-render-if-my-Internet-connection-is-lost-

If your internet connection is stable and only sometimes drops (happens to everyone, right?), this should not be a problem (because: see above).

If you know that your connection is poor so that you can predict it will drop from time to time (e.g. mobile data), you can borrow a license for offline usage for 14 days (and you can repeat that): https://docs.chaos.com/display/LIC5/Borrowing+Licenses+for+Offline+Use
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-08-08, 16:06:00
Reply #112

romullus

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But it was a problem. In the middle of the working session 3ds Max suddenly started to freeze heavily. Every time i did some change in material editor, Max would completely freeze for minute or so. i thought it's a Max thing, but then i noticed Corona error window with message that it's unable to acquire the license and material previews became black. The moment internet connection came back, everything start working again. It's not that i would work without internet for a week or so - Corona went crazy immediately after connection was lost.
I'm not Corona Team member. Everything i say, is my personal opinion only.
My Models | My Videos | My Pictures

2022-08-08, 16:16:39
Reply #113

maru

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But it was a problem. In the middle of the working session 3ds Max suddenly started to freeze heavily. Every time i did some change in material editor, Max would completely freeze for minute or so. i thought it's a Max thing, but then i noticed Corona error window with message that it's unable to acquire the license and material previews became black. The moment internet connection came back, everything start working again. It's not that i would work without internet for a week or so - Corona went crazy immediately after connection was lost.

Thanks for sharing this, we will run some checks. I remember testing this (e.g. shutting down the network adapter) and everything was working as expected, but maybe we missed something or something changed.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-08-09, 15:28:29
Reply #114

maru

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I tried reproducing this in Max 2022 and 2023, Corona 8 HF2 and the 05.08 V9 daily, but everything is working as expected. I tried doing things like regular rendering, IR, creating new materials, editing material values with IR on and off, it works the same way with the connection on and off. If you are able to somehow reproduce it, please report it to us and we will try to find out what may be wrong.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-08-09, 16:43:36
Reply #115

romullus

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Hmm, neither do i. Tried to manually disable the internet and everything works just fine. Don't know what went wrong last time. Must be Windows, or something. Sorry for false report.
I'm not Corona Team member. Everything i say, is my personal opinion only.
My Models | My Videos | My Pictures

2022-08-27, 22:04:26
Reply #116

Buzzz

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Hi all,
I'm working and it have - 197 error no available license. Suddenly!
What's the problem?
Today I made the payment.
In my Chaos panel, the Corona license has disappeared.
I am in the middle of a job for your delivery, please help me.
I sent an email to support
Thanks and regards.
« Last Edit: 2022-08-28, 10:07:26 by Buzzz »

2022-08-29, 10:31:41
Reply #117

maru

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This appears to be already solved through our support portal. I have sent an additional question to make sure.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-08-29, 10:45:28
Reply #118

Buzzz

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This appears to be already solved through our support portal. I have sent an additional question to make sure.

Hi Maru,
Yes, now is working!
Thanks a lot!

2022-08-29, 10:46:42
Reply #119

maru

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Perfect. Thanks for confirming, and apologies for the inconvenience!
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-10-25, 22:16:06
Reply #120

LorenzoS

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hi,
someone know how add 1 node to license server?
I try to use a new computer node added to local lan, but not work,
I can see from workstation the node address but i receive this message after 1 minute:
---------
Slave '192.168.1.41' reported error:
Corona license not found.
The image may come out wrong (e.g. darker or missing objects) because of this.
------------------

thanks

2022-10-26, 08:57:10
Reply #121

maru

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hi,
someone know how add 1 node to license server?
I try to use a new computer node added to local lan, but not work,
I can see from workstation the node address but i receive this message after 1 minute:
---------
Slave '192.168.1.41' reported error:
Corona license not found.
The image may come out wrong (e.g. darker or missing objects) because of this.
------------------

thanks


Please contact our support at https://support.chaos.com/hc/en-us/requests/new
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-11-04, 08:55:55
Reply #122

rozpustelnik

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How it is possible that there was an automatic change of my licence type from standard (licence dated from 2016 and unchanged since) to Corona Premium (next billing amount 73.68 euros)? I don't get it.

2022-11-04, 09:03:45
Reply #123

maru

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How it is possible that there was an automatic change of my licence type from standard (licence dated from 2016 and unchanged since) to Corona Premium (next billing amount 73.68 euros)? I don't get it.

Hi, you should have received an automated email from Chaos explaining everything. If anything is unclear to you and you need some explanation or help, please contact our support at https://support.chaos.com/hc/en-us/requests/new
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-11-04, 09:07:15
Reply #124

rozpustelnik

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What about Corona's declaration that no changes will be done to existing licences unless the user wants to? From Corona's blog:
Quote
All existing subscriptions (monthly and yearly) continue without any changes
If you have an active Corona subscription (or start one before the release of Corona 8) then we will not unilaterally change it — so nothing will change for you, unless you explicitly ask us to make a change. Your subscription will continue with the same conditions for as long as you keep it active, and will even include the new additions such as Chaos Scatter, Chaos Cosmos, etc.
« Last Edit: 2022-11-04, 10:33:52 by rozpustelnik »

2022-11-04, 11:58:15
Reply #125

TomG

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That described what was happening at the time of the Corona 8 release of course, when there were changes happening too. Your subscription did continue with no changes then, just as it said in that blog.
Tom Grimes | chaos-corona.com
Product Manager | contact us

2022-11-04, 12:24:28
Reply #126

rozpustelnik

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Yes. It did continue without changes, until now. Suddenly Chaos informs me the licence type has changed and I'm on a Premium one now. All this happening without any action from my side.

2022-11-04, 12:57:31
Reply #127

TomG

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Correct, as with the release of Corona 9 the licensing of Corona has changed - the old licensing no longer exists, so everyone is moved onto one of the new licensing structures (Premium to start with, for the remainder of their subscription until the next renewal, when they can choose to stay on Premium or move to Solo, and choose whether to swap from Monthly to Annual).

EDIT - because you have to be on one of the new licensing forms, else you would no longer have Corona.
Tom Grimes | chaos-corona.com
Product Manager | contact us

2022-11-04, 19:02:37
Reply #128

LorenzoS

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I am Corona user from 2017, 1 workstation + 3 node 30,xx euros per months vat included, untill now.

Next billing date
November 30, 2022
Next billing amount
EUR 73.08 ·VAT included

An increase greater than 100%.

Not acceptable from my point of view.



2022-11-04, 19:30:58
Reply #129

TomG

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Annual will offer you better pricing, not that different from your current rate, and you can make the switch without losing the free render nodes (simply contact us at https://support.chaos.com/requests/new and we can make that change to annual for you).
Tom Grimes | chaos-corona.com
Product Manager | contact us

2023-01-02, 13:23:26
Reply #130

ziggismalls

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hi everyone,

is anyone at chaos working today? :) i switched my billing to annual this morning an since my license is not available anymore.
I already created a ticket some hours ago. I cant work, its super annoying.
Appreciate all the help I can get.

ticket number is: 74284

cheers

2023-01-02, 13:31:02
Reply #131

maru

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hi everyone,

is anyone at chaos working today? :) i switched my billing to annual this morning an since my license is not available anymore.
I already created a ticket some hours ago. I cant work, its super annoying.
Appreciate all the help I can get.

ticket number is: 74284

cheers

I have just sent a private message to you here on the forum.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-05-15, 17:40:01
Reply #132

lukaboskovic

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If i am using only one pc with one render slave, will it work with solo license or i need to take a premium?
I also was suprised that they moved me from 25eur month to 74month. I didnt realised that for 5 months....
Today is the first day that i saw it.

Thanks in advance.
Luka

2023-05-15, 18:10:28
Reply #133

maru

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If i am using only one pc with one render slave, will it work with solo license or i need to take a premium?
I also was suprised that they moved me from 25eur month to 74month. I didnt realised that for 5 months....
Today is the first day that i saw it.

Thanks in advance.
Luka

Hi, if you have some licensing or pricing-related questions, please contact us at https://support.chaos.com/hc/en-us/requests/new and the dedicated team will provide you with answers.

In short: a single Corona Solo package (1 interface license + 1 render node license) can be used on one computer. See: What's included in the Corona Solo plan?
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-06-05, 20:20:24
Reply #134

danio1011

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I'm having a billing issue I haven't been able to get resolved through support.  I got a notification on 5/15 that I had an outstanding balance, which is weird because I'm on autopay and it ran fine on 4/15 and I've made sure that I'm up to date after the Verifone\Enscape switch.  Card is still fine, etc.

I went in to find the invoice but I don't have any listed.  And in fact there's no way I can find to pay any outstanding balance that might exist.  I contacted support on May 22nd, and got back a generic response.  I followed up on June 1 after not hearing anything, and got back (word for word) the exact same 'Dear user' response.  Clearly just cut and paste.

Long story short, I don't want my license to expire, yet there seems no way to make sure that Invoice is paid (and how to pay it, if it isn't.)  And the support ticket seems to be in limbo.  So I figured I'd come here in hopes of reaching a live person before my subscription expires on June 14...

Thanks!
Daniel

Ticket #119072

2023-06-06, 09:26:49
Reply #135

maru

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Hi Danio1011, I can see that your support ticket is assigned to the right team, so you will be assisted ASAP. I am sure the issue will be resolved by June 14, but even in case of some unforeseen difficulties, we will be able to apply some temporary solutions such as issuing an extra license. Please stay tuned and we will see if we can speed up the resolution for you.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-06-06, 12:23:44
Reply #136

danio1011

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Hi Danio1011, I can see that your support ticket is assigned to the right team, so you will be assisted ASAP. I am sure the issue will be resolved by June 14, but even in case of some unforeseen difficulties, we will be able to apply some temporary solutions such as issuing an extra license. Please stay tuned and we will see if we can speed up the resolution for you.

Thanks Maru!  Kelsey reached out just now, so hopefully it will shake out now.  Appreciate the help!

2023-06-15, 02:07:48
Reply #137

danio1011

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Hi Danio1011, I can see that your support ticket is assigned to the right team, so you will be assisted ASAP. I am sure the issue will be resolved by June 14, but even in case of some unforeseen difficulties, we will be able to apply some temporary solutions such as issuing an extra license. Please stay tuned and we will see if we can speed up the resolution for you.

Thanks Maru!  Kelsey reached out just now, so hopefully it will shake out now.  Appreciate the help!

They said this was resolved, but evidently not.  All my corona\phoenix licenses just went away.  If anyone is awake over at Chaos\Corona please help, I'm in the middle of a deadline and CIE now won't open.  Going to try activating a demo but I need to deliver this packet this evening...thanks.

EDIT:  For anyone following this rollercoaster, about five hours after my licenses went away I got a 'Thanks for your subscription!' email and my licenses were back.  But with a 5 hour lag smack dab during a deadline.  I let support know, but this seems really weird.  Hoping to switch to annual to avoid anymore 'chaos' :)
« Last Edit: 2023-06-15, 16:11:16 by danio1011 »

2023-07-05, 02:35:04
Reply #138

Napola76

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Hello desperately need help with my license.

I did have 3ds Max 2023 and Corona 10 beta with 2 render nodes working perfectly.

Recent updated to 3DS Max 2024 and Corona 10 final. Now license isn't working.

I receive this message:
Failed to get license for product Corona for 3ds Max.
-199: Internal error: Please contact Chaos support.

I made a ticket and haven't gotten a response.

Any help would be appreciated.
I’ve attached my license page summary.

Thanks
« Last Edit: 2023-07-05, 03:21:12 by Napola76 »

2023-07-05, 09:00:51
Reply #139

maru

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@Napola76 - in your support ticket #132731 you got this message from one of our support agents on Friday 30.06:
"Please send us full-page screenshots of both http://localhost:30304/ and http://localhost:30304/#/about from the affected machine."

Please continue the conversation with the support agent through the support system.


Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-08-07, 14:12:26
Reply #140

Tanakov

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Hi, I experienced a flood of 197 Licence errors from people I work with, can someone describe the shortest easiest solution to it?
Regards
Using Corona since 2014-01-02
https://www.behance.net/Gringott

2023-08-07, 14:14:09
Reply #141

maru

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Hi, I experienced a flood of 197 Licence errors from people I work with, can someone describe the shortest easiest solution to it?
Regards

Hi, what exact errors and where? The easiest solution is to go here and submit a new support ticket: https://support.chaos.com/hc/en-us/requests/new
Then feel free to share your ticket number here on the forum.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-08-07, 17:04:57
Reply #142

Tanakov

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Hi, I experienced a flood of 197 Licence errors from people I work with, can someone describe the shortest easiest solution to it?
Regards

Hi, what exact errors and where? The easiest solution is to go here and submit a new support ticket: https://support.chaos.com/hc/en-us/requests/new
Then feel free to share your ticket number here on the forum.

Thank you for the quick reply Maru, the problem is related to people's Corona Trial as sometimes the newer version of Chaos Licencing Server does not recognize the trial license.

The solution I found was to uninstall the CLS 6.0.1 in order to install an older version of it I think I chose 5.5.2 and It worked flawlessly.

I'm not currently putting in a ticket unless you need it for some stats.

Regards

Using Corona since 2014-01-02
https://www.behance.net/Gringott

2023-08-07, 17:15:30
Reply #143

maru

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This is not about stats. The forum is just not the right place to solve licensing issues (it is fine to report them here, though!). This can only be done by the right teams who are reachable through the support portal. They can resolve the issue for you and also log it for developers if needed so that it gets fixed for good, also for other users.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-08-08, 09:08:29
Reply #144

maru

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There could be various reasons for this specific issue and the actual solution depends on the setup you are using - for example: one centralized license server? Or one license server running locally on each PC?
If you would like to return to this and get it resolved, please submit a ticket at https://support.chaos.com/hc/en-us/requests/new
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-11-11, 09:58:22
Reply #145

LorenzoS

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Hi,
i have the usual issue:
Installed corona-11-3dsmax-daily-2023-11-10 on workstation, all ok,
but installed on node (it is set as offline license) i have a licenser server not found error.

Reverting on corona 10 hotfix2 all ok.

I hope I don't have to "borrowing" the node, it's really boring.



2023-11-13, 09:21:04
Reply #146

maru

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Hi,
i have the usual issue:
Installed corona-11-3dsmax-daily-2023-11-10 on workstation, all ok,
but installed on node (it is set as offline license) i have a licenser server not found error.

Reverting on corona 10 hotfix2 all ok.

I hope I don't have to "borrowing" the node, it's really boring.

Hi, sorry, but I don't fully understand what is going on here. Please report it at https://support.chaos.com/hc/en-us/requests/new where our licensing team will look into it.
Thanks!
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-11-13, 10:16:54
Reply #147

LorenzoS

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Ok, i will try to explain on support appropriate ticket.

thank you

2023-11-21, 09:53:37
Reply #148

maru

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Hi Lorenzo, are you still experiencing some licensing issues? I've sent you an email - thanks in advance for any extra details you can provide!
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-11-21, 18:45:36
Reply #149

LorenzoS

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Hi maru,
now i tried with chaos-corona-11-3dsmax-RC2, same license iussue from slave.
===== Error(38) =====
Slave '192.168.1.16' reported error:
Corona license not found.
The image may come out wrong (e.g. darker or missing objects) because of this.

Quote
I've sent you an email -
i have not received it.
the mail you sent is to lorenzo.s.............@...?

2023-11-21, 18:51:20
Reply #150

LorenzoS

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Quote
I've sent you an email
i see the Private Message now, thak you

2023-11-22, 09:57:51
Reply #151

maru

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You replied here on the forum and in the support ticket, so that's ok, thank you. We will continue with the investigation.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-12-05, 17:11:15
Reply #152

maru

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As far as I know, this is now solved by borrowing the licenses again. If there are still some problems - please let us know at https://support.chaos.com/hc/en-us/requests/new
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2023-12-06, 09:22:13
Reply #153

LorenzoS

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Hi maru, yes, i solved some day ago re-borrowing license.

thank you