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[Max] Bug Reporting / Re: Corona 12 HF1: saving render elements and Lightmix passes
« on: 2024-09-20, 19:47:50 »
Ok, thanks Marcin
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Is this an issue caused by Corona therefore, rather than Deadline? Wondering who's responsibility it lies with to fix.
Always "silent" happens when devs (no matter which company) have to answer such a question ;-)
We really don't want this. Sorry for the delay here.
To anyone who is having some Corona + Deadline issues:
Can you please submit a support ticket at https://corona-renderer.com/link/contact-support
Please include the following info:
- which exact version of Windows, 3ds Max, Corona, and Deadline you are using
- what exactly is happening (e.g. I am sending a job to the farm and rendering is not starting on a node)
- any logs you can connect (e.g. Deadline logs and/or Corona DR logs if you are using Corona DR)
- if you see any kind of error message / notification - please also include a screenshot
Once this is done we will reply, possibly with some further questions, and once we understand the issue, we can contact Deadline support about this to find out on whose side the culprit is.
These kinds of investigations are complex (similar like with 3rd party plugins), but we did it in the past and it can work out well.
Reporting on the forum is great, it makes us see that there is some issue, but we may easily miss some important information and following a thread with many replies is inconvenient.
Is this an issue caused by Corona therefore, rather than Deadline? Wondering who's responsibility it lies with to fix.