Discrepency between Beauty and Light Mix

[dj_buckley]

Response from support -

"Hello,
 
After discussing this issue with our devs, it seems like they are aware about this issue, and it is currently logged in our system. It is currently being investigated. According to our devs, this can rarely happen when user uses UHD or 4K cache.
 
We will let you know if there are any updates on this."

Would have been good to know that before I spent half a day sorting the scene out ready for upload then waiting ages for the 6GB file to actually upload

[Avi]

Hi,

The scene is still needed for our investigation so when we fix the issue, we will test it in the reported scenes if it is working well or not.

Just a tip: You can always simplify your scene and send only the part that is causing the issue, it can save you all that hassle.

[dj_buckley]

I have no idea what part of the scene is causing it.  Also I had a previous message from support saying they can't even open the scene because it crashes despite me having no issues at all opening it at my end.  So it seems it was indeed a waste of time.

[TomG]

If it crashes for us opening it, definitely not a waste of time, as we'll be looking to fix that crash too as a bonus extra. TBH sending in a scene always helps, so is never time wasted. And we do appreciate you taking the time to do that!

[dj_buckley]

If it crashes for us opening it, definitely not a waste of time, as we'll be looking to fix that crash too as a bonus extra. TBH sending in a scene always helps, so is never time wasted. And we do appreciate you taking the time to do that!

It's all good. 

[Avi]

Hi,

Regarding the crash, it was fixed by installing 3ds Max security update for 2024. Seems like 3ds Max was the issue for the crash.