Please do not "report" the post with the requested information - reporting a post is for asking a thread to be removed because it breaks the rules in some way. Simply post a reply to the post with the requested information.
Here, I will paste it for you:
Corona 4, 3dsmax 2019
We still need the answers to the other questions, about whether there was an error message, and the scene and instructions to follow to duplicate the result (please do all those are replies, not as reports, and you can use the links in my signature to get to the private uploader if you can't share the scene on the forums). Thanks!