Problems with Corona render 3.0

[vancliff]

I have been receiving an error with the Corona renderer denoiser even after unchecking the use of the denoiser. At first without it the renderer worked ok and fast. After enabling the denoising feature I got the error. Unchecking the denoiser box didn´t resolve the problem. Corona renderer 3.0 and Cinema 4D v19

[TomG]

We'd need a lot more information please, such as

- Which denoiser? The NVIDIA AI denoisier, or the final quality denoiser?
- Just what was the error that you are receiving? Not a lot we can say unless you let us know what the error was and said :) You can always screen grab it, rather than write out the text.
- If the NVIDIA Denoiser, is it unchecked for IR as well as unselected for the final render? (There are two places you can set it to be used)
- Which OS, Windows or Mac?
- Is this every scene, or just one particular scene?

This page gives a good guide on the kind of information we need in order to be able to look into and resolve an issue: https://help.c4d.corona-renderer.com/support/solutions/articles/12000033461-how-to-report-issues-

EDIT - also, what about the Hotfix 1 as well, does that show the same problem? Always best to be on the latest released version, as a general rule :)

Thanks!