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Messages - eipi

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I have been a long time user since the beta versions with the monthly Corona Renderer for 3ds Max - FairSaaS - 1 WS + 3 NODES and recently discovered that my render nodes are gone since the update of subscription.
When I have received the email with 2x price increase in November, I have decided to migrate to annual payment as it was the only way to keep more or less the same price. What I didn't know was that I should update the existing license rather than buy a new one from the same account. After contacting the support, I got the message that it was my fault stopping the subscription and they won't bring back render nodes. The whole license update communication was so unclearly and poorly executed and I didn't know that I should contact the support for update rather than buy the license on my own. You can clearly see that I have history of uninterrupted payments (I was even charged double (60 eur) in November because I didn't notice the info about the increased payment, great), but it is not enough for the support. I am really disappointed with the whole customer treatment and it is definitely not the standard that I was used to with the old Corona team that was willing to help and assist you.

Hey,

That's not a cool experience, I'm sorry for that. Do you have a ticket number? I'd like to find out what went on..

Cheers,

Rowan
Hey, thanks for your response, ticket number is 82840. Cheers!

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I have been a long time user since the beta versions with the monthly Corona Renderer for 3ds Max - FairSaaS - 1 WS + 3 NODES and recently discovered that my render nodes are gone since the update of subscription.
When I have received the email with 2x price increase in November, I have decided to migrate to annual payment as it was the only way to keep more or less the same price. What I didn't know was that I should update the existing license rather than buy a new one from the same account. After contacting the support, I got the message that it was my fault stopping the subscription and they won't bring back render nodes. The whole license update communication was so unclearly and poorly executed and I didn't know that I should contact the support for update rather than buy the license on my own. You can clearly see that I have history of uninterrupted payments (I was even charged double (60 eur) in November because I didn't notice the info about the increased payment, great), but it is not enough for the support. I am really disappointed with the whole customer treatment and it is definitely not the standard that I was used to with the old Corona team that was willing to help and assist you.

3
Gallery / Avalis
« on: 2020-12-10, 11:25:39 »
Hello,
I would like to show you our latest work - a small project, a conference pavilion in the park next to the old palace.
We needed proper background for our cabin so we have designed the palace based no the various photos available on the Internet - we have tried to create the atmosphere of a French Château.
All images were prepare for the window manufacturer.
Full CG except the grass in the foreground added in postproduction in PS.








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Gallery / City Meble Łódź
« on: 2018-05-18, 16:52:08 »
Hello,

one of the projects on which we were working recently in Nomadd - City Meble in Łódź, Poland.











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Gallery / Never-ending story of BKF
« on: 2017-02-23, 21:47:19 »
My recent work, BKF 3d model was made by me.
In my opinion essential for making scandinavian and industrial style interior scenes.




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Gallery / Leer Rescue Station
« on: 2016-01-29, 01:38:42 »
Rescue Station in Germany. I used Photoshop to add people, some light effects and also Arion Fx plugin for tonemapping and lens effects...



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Gallery / Re: Somewhere in Germany...
« on: 2014-02-27, 16:29:38 »
And of course Photoshop :), I've used glow effect with Knoll Light Factory plugin

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Gallery / Re: Somewhere in Germany...
« on: 2014-02-27, 16:23:23 »
Thanks for comments :)
Exactly, there is frozen glass but in the niche Corona light, I've attached material preview...

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Gallery / Somewhere in Germany...
« on: 2014-02-26, 22:45:37 »
Here are some of the first interior shots that i made with Corona.
I started using it some time ago and as yet I'm really pleased with the
effects. I can even say that currently I'm using Corona more than
vray :P

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