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[Max] General Discussion / Re: Corona Subscription Update by CHAOS
« on: 2023-02-03, 11:23:50 »Hey, thanks for your response, ticket number is 82840. Cheers!I have been a long time user since the beta versions with the monthly Corona Renderer for 3ds Max - FairSaaS - 1 WS + 3 NODES and recently discovered that my render nodes are gone since the update of subscription.
When I have received the email with 2x price increase in November, I have decided to migrate to annual payment as it was the only way to keep more or less the same price. What I didn't know was that I should update the existing license rather than buy a new one from the same account. After contacting the support, I got the message that it was my fault stopping the subscription and they won't bring back render nodes. The whole license update communication was so unclearly and poorly executed and I didn't know that I should contact the support for update rather than buy the license on my own. You can clearly see that I have history of uninterrupted payments (I was even charged double (60 eur) in November because I didn't notice the info about the increased payment, great), but it is not enough for the support. I am really disappointed with the whole customer treatment and it is definitely not the standard that I was used to with the old Corona team that was willing to help and assist you.
Hey,
That's not a cool experience, I'm sorry for that. Do you have a ticket number? I'd like to find out what went on..
Cheers,
Rowan