Messages

1

[Max] I need help! / Re: No available license

« on: 2022-04-19, 14:50:24 »

Hi Swedgedesign,
I'm in your same situation since April 4 after the monthly renewal and up to today they still don't know what is the issue and when it will be resolved. Weird...

2

[Max] I need help! / Re: License block/issue

« on: 2022-04-19, 14:49:03 »

Hi Maru,
thanks, I have emailed the customer support, but haven't had a reply yet and the license expires tomorrow.
Thanks

3

[Max] I need help! / Re: License block/issue

« on: 2022-04-19, 11:56:18 »

Hi Maru,
thanks very much.

My licensing issue is still going on and the temporary license I have been given will expire tomorrow. I have no updates and work to do, would you be able to look into this and/or extend the license?

Many thanks

4

[Max] I need help! / Re: License block/issue

« on: 2022-04-17, 10:25:56 »

Hi Maru,
Thanks for the update, this is a bit frustrating and I hope the issue will be fixed shortly.
Can I update to Corona 8 in the meantime?

Many thanks

5

[Max] Daily Builds / Re: Chaos Licensing Feedback/Help

« on: 2022-04-17, 10:21:18 »

I’m having issues (no license present on Chaos servers) since April 4, I have provided bank statement, order confirmation, invoice. The customer care kindly gave me a free license until April 20, they say they are investigating, but they don’t know what is going on, no solution so far.
I need this to be resolved ASAP, it’s clear that I’m not the only one having issues with the licensing system, is there a phone number I can call for further assistance?
Many thanks.

6

[Max] I need help! / Re: License block/issue

« on: 2022-04-12, 09:56:29 »

Same exact day for me, they're still investigating, they don't know what is going on

7

[Max] I need help! / Re: License block/issue

« on: 2022-04-06, 18:45:13 »

Hi Tom,
Thanks for your reply,

I have now received a message from customer care, they said they don't see any active license, but I have received my invoice on April 4, my card has been charged as well. I'm on a monthly rolling subscription (Corona 7) Ticket number: "Request #3244"
Many thanks

8

[Max] I need help! / License block/issue

« on: 2022-04-06, 17:24:39 »

Hi there,
I've upgraded to 3DS Max 2022 on two machines, I've kept the 2020 version as well, I have activated the license, but now all licenses are gone, I have removed the licenses on every machine and I'm trying to activate only one version, but it says that I've activated too many machines, no answer by the customer care via email.
Any help, please?
TIA.

9

[Max] I need help! / Re: Corona 4 InteractiveLightMix issue

« on: 2019-06-12, 22:37:59 »

Top man! It was 5 and don't ask me why...

Thanks a lot!

10

[Max] I need help! / Re: Corona 4 InteractiveLightMix issue

« on: 2019-06-12, 17:52:49 »

Hi Tom,

I've now noticed that no matter how big I resize the rendering window the resolution is very small (see attachment) and that is why is all blurred, looks like is zoomed in a lot, but the zoom ratio is (1:1)

11

[Max] I need help! / Re: Corona 4 InteractiveLightMix issue

« on: 2019-06-12, 17:41:42 »

Hi Tom,

due to urgency at work I had to downgrade to Corona 3 in order to get some work done. I will install it again asap and post a screengrab. By the way the image is totally blurred like the very beginning of the rendering and doesn't get sharper.

Anyway I'll reinstall Corona 4 and post the screenshot.

Many thanks

F

12

[Max] I need help! / Re: Corona 4 InteractiveLightMix issue

« on: 2019-06-12, 17:32:19 »

Hi Tom,

here it is.

Many thanks

13

[Max] I need help! / Corona 4 InteractiveLightMix issue

« on: 2019-06-12, 17:14:06 »

Hi Guys,

I have installed Corona 4 and when I render everything is fine, although if I use the interactive light mix the image is super blurred and I can't do anything about it. It happens with new and previous files as well. I have tried every denoiser and haven't changed any setting. The lighting is HDRI and corona lights.

Any suggestions?

Many thanks