Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] I need help! => Topic started by: usmangs on 2024-02-13, 07:35:28

Title: Unhandled Exception
Post by: usmangs on 2024-02-13, 07:35:28

This has been happening in a file alot and everytime I render anything. When the render is finished and denoising is done, I go in to save the CXR and I get this error message and cant save CXR at all. I can save all other formats without any issues but not CXR.

Title: Re: Unhandled Exception
Post by: Avi on 2024-02-13, 10:14:12

Hi,

It would be best if you can start the ticket and share the scene and repro steps for us to replicate the issue.

You can start the ticket using this link: https://support.chaos.com/hc/en-us/requests/new (https://support.chaos.com/hc/en-us/requests/new)

If your 3ds max is also crashing, then do include the minidump files. https://support.chaos.com/hc/en-us/articles/4649117083409-How-to-report-issues-3ds-Max (https://support.chaos.com/hc/en-us/articles/4649117083409-How-to-report-issues-3ds-Max)

Title: Re: Unhandled Exception
Post by: hurrycat on 2024-02-13, 10:21:27

I have come across this several times. For me it crashes 3ds Max after denoising is done. If I cancel in time before denoising finishes then it won't crash but I get the error you're showing when saving as CXR.

For me it's always the RAM filling up (even though i have 128gb) and then the page file on the hard disk also filling up. So little RAM + little space in the disk = crash.

Try optimizing the scene, less render elements, smaller resolutions, invest in more ram + disk space.

Title: Re: Unhandled Exception
Post by: Avi on 2024-02-21, 11:34:51

Hi,

We have not received any ticket or heard back from you. If you are still experiencing the issue, then please start a ticket so we can investigate further on the issue.