Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] I need help! => Topic started by: Riccardo.3D on 2024-02-05, 13:24:00

Title: Corona Image Editor problem
Post by: Riccardo.3D on 2024-02-05, 13:24:00

When I run CIE I have the problem that you can see in the attanched file.
Sorry but it's in italian.

Title: Re: Corona Image Editor problem
Post by: Avi on 2024-02-05, 14:46:06

Could you please share more details about how you got this error? If you can share the steps you took before the problem occurred would be helpful in troubleshooting and assisting, you with a solution.

Also, what version of Corona you are currently using?

Title: Re: Corona Image Editor problem
Post by: maru on 2024-02-05, 17:25:58

Are you running the Corona Image Editor from the desktop icon after installing Corona? You are not running it from an archived folder?

Another thing that might help would be sharing your full hardware specifications (especially the CPU model).

Title: Re: Corona Image Editor problem
Post by: Riccardo.3D on 2024-02-07, 22:20:10

I tried to reinstall Corona and saw the errors in the attached file. Maybe are these the cause of the problem?

Title: Re: Corona Image Editor problem
Post by: Avi on 2024-02-08, 12:46:09

Hi,

Yes, these errors might be related to the issue you are facing.

1. Can you let me know which version of Corona you are trying to install?
2. Please confirm if your C drive has enough space.
3. make sure you are running the setup as an administrator.
4. Check if your system language is set to English.
5. Can you make sure that your username does not include any special symbols other than English A-Z alphabets.

Title: Re: Corona Image Editor problem
Post by: Avi on 2024-02-12, 19:53:37

Hi, any update here?

Title: Re: Corona Image Editor problem
Post by: Riccardo.3D on 2024-02-22, 16:55:42

1. Corona 11, last version
2. Yes, there is enough space
3. Yes, I'm sure
4. It's set to italian ma it's the same on other pc and then it works.
5. No special symbols

Title: Re: Corona Image Editor problem
Post by: Avi on 2024-02-23, 06:38:14

Hi,

If nothing works for you then as a last step can you please try a simple re-install of Corona?

If still does not work and you are getting that error everytime you launch CIE then it would be best to start a ticket with us so we can investigate the issue further.

You can start a ticket using this link: https://support.chaos.com/hc/en-us/requests/new (https://support.chaos.com/hc/en-us/requests/new)

Title: Re: Corona Image Editor problem
Post by: Avi on 2024-02-27, 10:49:50

We have started a ticket for you #213687

Please reply there so we can help you further.