Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] I need help! => Topic started by: eduardofenabel on 2024-01-17, 14:57:55

Title: Windows error updating to the Corona Render 11
Post by: eduardofenabel on 2024-01-17, 14:57:55

Hello everyone,

So, I'm updating to Corona 11, I run the installer with administrator and when i do so, this error appears:

"Windows cannot access the specific device, path or file. The user may not have the appropriate permissions to access the item."

Can anyone help me?
Thank you.

 

Title: Re: Windows error updating to the Corona Render 11
Post by: Aram Avetisyan on 2024-01-17, 15:23:32

Hi,

It will be best to submit a ticket at: https://support.chaos.com/hc/en-us/requests/new

Please also attach screenshot (or a screen recording if possible) to better understand the issue - do you get the error during the installation? Or when trying to render something?

Be as descriptive as possible to troubleshoot the issue the best way possible.
Let's continue the conversation in a ticket and I will share the updates here.

P.S. Just in case, please share the ticket number here too, to keep track of things.