Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] Bug Reporting => Topic started by: LEEJEELEEANG on 2023-08-17, 05:54:29

Title: corona renderer keep crashing
Post by: LEEJEELEEANG on 2023-08-17, 05:54:29
The software keeps crashing when I render and interactive rendering. Company already bought a new computer , but the situation is the same as rendering on the old computer. Anyone can help?

Windows 11
Corona version: 8 (Hotfix 2)
Full-speed, Non-debug, MaxSDK 2021

Title: Re: corona renderer keep crashing
Post by: Beanzvision on 2023-08-17, 11:09:23
Hi there, can you please test this with the latest V10 hotfix 1 release and let us know if it still crashes for you?
https://corona-renderer.com/download
Title: Re: corona renderer keep crashing
Post by: LEEJEELEEANG on 2023-08-21, 09:09:52
Hi there, can you please test this with the latest V10 hotfix 1 release and let us know if it still crashes for you?
https://corona-renderer.com/download
Thanks, unfortunately, still crash. I can only turn off a few cores now. otherwise must crash ..
But the relevant files, I copy to my colleague's computer rendering and it won't crash.
Don't know the reason.
Title: Re: corona renderer keep crashing
Post by: maru on 2023-08-21, 13:25:39
Hi there, can you please test this with the latest V10 hotfix 1 release and let us know if it still crashes for you?
https://corona-renderer.com/download
Thanks, unfortunately, still crash. I can only turn off a few cores now. otherwise must crash ..
But the relevant files, I copy to my colleague's computer rendering and it won't crash.
Don't know the reason.

Hi, I am sorry, but I do not fully understand your message. Could you please:
- See this guide explaining how to correctly report issues to us: https://support.chaos.com/hc/en-us/articles/4649117083409-How-to-report-issues-3ds-Max
- Submit a new support ticket and attach at least one minidump generated from the crash: https://support.chaos.com/hc/en-us/requests/new

Once we receive your support ticket, we will contact you and provide you with the next steps.
Thank you in advance.