Chaos Corona Forum

Chaos Corona for Cinema 4D => [C4D] I need help! => Topic started by: Oxocan London on 2023-08-07, 11:27:52

Title: [solved] M1 - MacBook Pro - Licensing Issues
Post by: Oxocan London on 2023-08-07, 11:27:52

Hi,

Has anybody else experienced a licensing issue on the M1 Macbook Pro? After installation of C4D (latest release) and Chaos/Corona (latest release), the system shows as no license is available. It worked the first time I installed the software, but after restarting the Mac, the license was no longer recognised and it does not allow me to activate the licence.

This also happened on my old Mac Pro Desktop and the Chaos team had to change some functions through the terminal window to fix the issue. I already logged a call 3 days ago and no response from the Chaos team yet. (Job number #143453).

Thank you.

Title: Re: M1 - MacBook Pro - Licensing Issues
Post by: Beanzvision on 2023-08-07, 12:07:59

Hello, As mentioned in your error message, are you still logged in? When successfully logged in, there should be a green dot next to it. Can you check and let us know?

Title: Re: M1 - MacBook Pro - Licensing Issues
Post by: Oxocan London on 2023-08-07, 12:09:51

yes i am logged in and that was the message I received.

Originally it showed as green and then when I restarted my mac it went back to red. There is an issue with the license plugin on macs.

Title: Re: M1 - MacBook Pro - Licensing Issues
Post by: Beanzvision on 2023-08-07, 12:26:14

Hi Ian,

Using the link in my signature below, can you please send us a ticket so we can get the appropriate team to assist you further?

Title: Re: M1 - MacBook Pro - Licensing Issues
Post by: Oxocan London on 2023-08-07, 12:37:00

I already logged this issue 3 days ago and still waiting for assistance  (Job number #143453).

Title: Re: M1 - MacBook Pro - Licensing Issues
Post by: Beanzvision on 2023-08-07, 12:59:49

Ok thanks for that. If you have a moment, could you please try installing the licensing server once again, reboot your computer and try to activate it again and let us know the outcome? I can see that your ticket has been assigned to a team member and you should be hearing from them soon. I hope this helps.
Licensing server: https://download.chaos.com/?platform=47&product=48

Title: Re: M1 - MacBook Pro - Licensing Issues
Post by: rafaz on 2023-08-07, 13:44:09

Check if these 2 itens are turned on under login itens, otherwise it won't load licensing server.

Sometimes the os blocks those itens.

Title: Re: M1 - MacBook Pro - Licensing Issues
Post by: maru on 2023-08-07, 17:19:59

Please check the suggested solution in your support ticket #143453. If it doesn't work, please continue with the support agent. Once we have the solution, we will log it here in case other users have similar problems.

Title: Re: M1 - MacBook Pro - Licensing Issues
Post by: maru on 2023-08-10, 14:26:26

The issue was caused by a corrupted installation of the Chaos License Server. The solution was to perform a clean installation of the newest version. In such cases, our technical support team provides users with instructions, however it does not make sense to share them, because the exact steps depend on the OS, software version, etc. 

Title: Re: [solved] M1 - MacBook Pro - Licensing Issues
Post by: Oxocan London on 2023-08-10, 17:10:21

Yes it worked, but hopefully this issues will be addressed in future releases.