Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] I need help! => Topic started by: acrobaticpoly on 2023-05-24, 12:39:07

Title: [solved] Error 198 - All Licences are in use (2) but we have purchased 3
Post by: acrobaticpoly on 2023-05-24, 12:39:07

Hi there,
We're having an issue with our licences at the moment.
We currently have 3 active products, all of them being "Corona Premium Annual" - the problem we have is that only two of us can be signed in at a time because as soon as the third does, it either prevents them from signing in (gives us the error message that all users are signed in) or kicks one of us out. I've attached an image of our Active Products as well as the licences - notice that it also only says that there are 2, when there should be 3.

What seems to be the problem here?

Many thanks for your help in advance!
Michael

Title: Re: Error 198 - All Licences are in us (2) but we have purchased 3
Post by: maru on 2023-05-24, 14:10:15

Hello, please contact us using this form: https://support.chaos.com/hc/en-us/requests/new
A dedicated team will help you ASAP.
After submitting your ticket, feel free to share your ticket number here.

Title: Re: Error 198 - All Licences are in us (2) but we have purchased 3
Post by: acrobaticpoly on 2023-05-24, 17:04:10

Thank you Maru! - I've put the ticket number below for you:
#119990

Title: Re: Error 198 - All Licences are in use (2) but we have purchased 3
Post by: maru on 2023-06-21, 13:10:13

Resolved.