Chaos Corona Forum

Chaos Corona for Cinema 4D => [C4D] Bug Reporting => [C4D] Resolved Bugs => Topic started by: Ion on 2022-10-23, 20:52:46

Title: Cosmos Browser not working
Post by: Ion on 2022-10-23, 20:52:46

Hello,

I have this issue since a few weeks with the beta builds of Corona. I thought it might be fixed with the final version, but it didn't.

Cosmos browser is giving me this error message. I download the latest version from the website as suggested. When I try to install it again (wanted to try the advanced options), it says that I've already have a newer version installed.

Title: Re: Cosmos Browser not working
Post by: Ion on 2022-10-23, 20:54:40

I forgot to add:

Mac Studio M1 Ultra
Mac OS 12.6
Cinema 4D R26

Title: Re: Cosmos Browser not working
Post by: maru on 2022-10-24, 11:47:30

Have you also submitted a support ticket as explained in the error message, or only wrote in the forum so far? I am only asking to find out if there is a duplicate report or not.

Title: Re: Cosmos Browser not working
Post by: Philw on 2022-10-24, 11:55:11

I've found that removing the entire ChaosCosmos folder in User/Username/ then reinstalling again usually fixes that error on MacOS.

Title: Re: Cosmos Browser not working
Post by: Ion on 2022-10-24, 13:21:20

Quote from: maru on 2022-10-24, 11:47:30

Have you also submitted a support ticket as explained in the error message, or only wrote in the forum so far? I am only asking to find out if there is a duplicate report or not.

No, only here.

Title: Re: Cosmos Browser not working
Post by: Ion on 2022-10-24, 13:22:12

Quote from: Philw on 2022-10-24, 11:55:11

I've found that removing the entire ChaosCosmos folder in User/Username/ then reinstalling again usually fixes that error on MacOS.

Thank you! I will try this later today.

Title: Re: Cosmos Browser not working
Post by: maru on 2022-10-24, 14:20:01

I have started a support ticket 63131 for you. You will soon hear from our support team.
Once we have the solution, it would be great to share it here for others.

Title: Re: Cosmos Browser not working
Post by: maru on 2022-10-25, 11:03:11

The solution was:

1) Uninstall Chaos Cosmos from /Applications/ChaosGroup/ChaosCosmos/uninstall
2) Delete the ChaosCosmos folder in /Library/ChaosGroup
3) Download and install Chaos Cosmos from the following link - https://download.chaosgroup.com/?platform=47&product=62
4) Try to use Chaos Cosmos again

Title: Re: Cosmos Browser not working
Post by: Ion on 2022-10-25, 16:20:08

Yes, it worked without any issues.
Thanks for the quick solution!

Title: Re: Cosmos Browser not working
Post by: Tyler88 on 2022-10-25, 19:10:39

Quote from: maru on 2022-10-25, 11:03:11

The solution was:

1) Uninstall Chaos Cosmos from /Applications/ChaosGroup/ChaosCosmos/uninstall
2) Delete the ChaosCosmos folder in /Library/ChaosGroup
3) Download and install Chaos Cosmos from the following link - https://download.chaosgroup.com/?platform=47&product=62
4) Try to use Chaos Cosmos again

It doesn't work for me! A white screen appears....