Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] I need help! => Topic started by: swedgedesign on 2022-04-18, 11:28:43

Title: No available license
Post by: swedgedesign on 2022-04-18, 11:28:43

Hey guys

I've been charged my monthly renewal on the 16th of this month however under 'My Products' on the Chaos subscription page, there is nothing listed and consequently I have no available licenses. I've opened a ticket up about this but haven't heard back yet and have a few client projects to work on over this Easter weekend.

Is there any way to resolve this?

Many thanks

Title: Re: No available license
Post by: romullus on 2022-04-18, 11:55:13

Hi,

My suggestion to you is to activate trial license and work on your project. After Holidays are over, someone from the support will pick your ticket and help to solve the issue.

Title: Re: No available license
Post by: swedgedesign on 2022-04-18, 12:18:43

ok, that seems like a reasonable solution - does the trial work with render farms?

Title: Re: No available license
Post by: maru on 2022-04-18, 12:53:38

Hi, since sharing the email address, order numbers, etc is not really possible on the forum, please contact us here: https://support.chaos.com/hc/en-us/requests/new
Actually, some of our team members are available and they will either assist you directly, or will forward your ticket to another team.
I am sure we will fix this ASAP and in case it is something more complex, we are able to provide some temporary solutions like issuing free licenses until the root cause is fixed.

Title: Re: No available license
Post by: swedgedesign on 2022-04-18, 14:51:23

thanks maru, I've already opened a ticket - I'll use the trial version until it gets resolved!

Title: Re: No available license
Post by: Fabio TPB on 2022-04-19, 14:50:24

Hi Swedgedesign,
I'm in your same situation since April 4 after the monthly renewal and up to today they still don't know what is the issue and when it will be resolved. Weird...

Title: Re: No available license
Post by: maru on 2022-04-19, 17:22:51

Quote from: Fabio TPB on 2022-04-19, 14:50:24

Hi Swedgedesign,
I'm in your same situation since April 4 after the monthly renewal and up to today they still don't know what is the issue and when it will be resolved. Weird...

We can extend your temporary license if needed. Please allow us some more time to investigate. Licensing / payment issues are sometimes hard to understand. They involve contacting 3rd parties (e.g. the payment operator), require some additional work from the dev team, etc.

Title: ""
Post by: hsandres1 on 2022-04-20, 14:13:26

I'm facing the same problem.
I pay monthly the corona render, and now, when I click in "activation" show that I don't have any one.

Thanks,
Hernan

Title: Re: ""
Post by: maru on 2022-04-20, 16:57:57

Quote from: hsandres1 on 2022-04-20, 14:13:26

I'm facing the same problem.
I pay monthly the corona render, and now, when I click in "activation" show that I don't have any one.

Thanks,
Hernan

I have replied to your other post here: https://forum.corona-renderer.com/index.php?topic=36178.msg197615#msg197615

In any case, the best way to have a licensing issue resolved is by contacting us at https://support.chaos.com/hc/en-us/requests/new