Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] Bug Reporting => Topic started by: Horse on 2020-03-30, 14:43:34

Title: Interactive Rendering + Replacing Texture
Post by: Horse on 2020-03-30, 14:43:34
Always get the crash when i try to replace texture file with running Interactive Rendering.

Corona 5 + 3ds max 2020
Title: Re: Interactive Rendering + Replacing Texture
Post by: maru on 2020-03-30, 15:09:02
Hi, can you please explain what exactly you mean by "replacing texture"? Can you provide simple steps how to replicate this issue?

Also, if 3ds Max crashes for you, you should be able to capture a minidump file from the crash (regardless if the Autodesk Error window is there or not). It's really simple. See here for instructions (points 1 or 2 depending on the case):
https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006
Title: Re: Interactive Rendering + Replacing Texture
Post by: davemahi on 2020-03-30, 15:52:46
Same here.

Have IR going > Change a bitmap of a texture > Crash
Title: Re: Interactive Rendering + Replacing Texture
Post by: Horse on 2020-03-30, 16:38:42
Quote
can you please explain what exactly you mean by "replacing texture"?

I mean literally when i replace texture file (in material which scene uses) no matter how, drag and drop into the slot or pushing button, it always causes crash.

This is quite old problem, first time i faced with it years ago
Title: Re: Interactive Rendering + Replacing Texture
Post by: rowmanns on 2020-03-30, 18:26:54
Hi,

Which version of Windows are you using? Can you also describe whether you are using a 3ds Max bitmap or a Corona bitmap?

In this situation, as well as sending us a minidump, a short video showing your reproduction steps might be useful too.

Thanks,

Rowan
Title: Re: Interactive Rendering + Replacing Texture
Post by: Horse on 2020-03-30, 18:35:37
Quote
Which version of Windows are you using?

Windows 10 Pro 1909 (Currently)

Quote
Can you also describe whether you are using a 3ds Max bitmap or a Corona bitmap?

Both
Title: Re: Interactive Rendering + Replacing Texture
Post by: rowmanns on 2020-03-31, 11:23:11
Hi,

Okay, in this case can you please send through a minidump from the crash, your scene in question and some specific reproduction steps?

This is the only way we will be able to fix the issue. Instructions on how to do all of these things can be found in my signiture.

Thanks,

Rowan
Title: Re: Interactive Rendering + Replacing Texture
Post by: Horse on 2020-03-31, 14:30:31
I tested this on three different pcs, they all had win10 and corona 5 + 3ds max 2019 and 2020. This is definitely a global problem. Just check it
Title: Re: Interactive Rendering + Replacing Texture
Post by: rowmanns on 2020-03-31, 15:14:11
Hi,

The reason I asked for the above is because we are not able to reproduce the crash here on our machines.

So there has to be some specific step we are missing in trying to reproduce it..

Please can you provide a minidump, scene and some specific reproduction steps?

Here is a helpful guide of what we ask for when reporting bugs to us :)
https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006

Thanks,

Rowan
Title: Re: Interactive Rendering + Replacing Texture
Post by: maru on 2020-04-06, 17:28:08
@OP - so here is a video showing replacing of 3ds Max Bitmaps and Corona Bitmaps while interactive rendering: https://www.dropbox.com/s/m5hwruikp8bgo0z/replacing-bitmaps.mp4?dl=0
Nothing is crashing/freezing, no problems whatsoever.
I am afraid we will need better reproduction steps than "just check it". The more details, the better.
Title: Re: Interactive Rendering + Replacing Texture
Post by: davemahi on 2020-04-06, 19:34:36
Perhaps this is when using networked textures. It happens to us, but I have not tried this from local textures folder, all our stuff is through network.

Dave
Title: Re: Interactive Rendering + Replacing Texture
Post by: GeorgeK on 2020-04-07, 09:38:40
Quote from: Horse on 2020-03-30, 14:43:34
Always get the crash when i try to replace texture file with running Interactive Rendering.

Corona 5 + 3ds max 2020

Are you trying to update or replace a PSD file or you are getting crash with any format? Does it happen both with bitmap and coronabitmap?
Title: Re: Interactive Rendering + Replacing Texture
Post by: romullus on 2020-04-07, 10:09:39
I never had issue with replacing file in material editor, but crashes are very frequent when file is being updated or deleted. But, this probably isn't the right place to discuss/report that issue?
Title: Re: Interactive Rendering + Replacing Texture
Post by: maru on 2020-04-07, 15:10:21
Quote from: davemahi on 2020-04-06, 19:34:36
Perhaps this is when using networked textures. It happens to us, but I have not tried this from local textures folder, all our stuff is through network.

Dave

Ok, so the small detail about the textures being loaded from the network was kinda important. ;)
We will look into this again.
Title: Re: Interactive Rendering + Replacing Texture
Post by: davemahi on 2020-04-07, 22:26:21
Ya haha. I guess I have just worked from a network pretty much my whole career, so it just slipped my mind.
Title: Re: Interactive Rendering + Replacing Texture
Post by: maru on 2020-04-13, 16:49:45
Could not reproduce. We will need exact reproduction steps or a video. What I tried:
- Corona 5, Corona 6 16.03 daily
- Max 2020
- Windows 10

1. Set up a shared folder on computer 1
2. Map network drive on computer 2 (so that it's accessible as Z:\ or \\name\path
3. Put a few textures in the shared folder
4. On computer 2, create a simple scene
5. Create a Corona Mtl
6. Create a Max Bitmap / Corona Bitmap
7. Load one texture from the shared location
8. Start IR
9. While IR is running, try: disconnecting/connecting the texture into the diffuse slot, loading another texture from the shared location, re-connect again
10. Checked with both classic and UNC paths set in the asset tracker
11. Checked with Max Bitmap and Corona Bitmap.
No crashes or any other issues.