Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] I need help! => Topic started by: btioyo on 2019-08-17, 17:42:43

Title: 3dsmax crashing all the time
Post by: btioyo on 2019-08-17, 17:42:43

Hi guys, 3dsmax is crashing all the time, with no aparent reason.. here is the mini dump if someone can help would be awesome..

Title: Re: 3dsmax crashing all the time
Post by: stannph on 2019-08-18, 10:34:18

try this one

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Resetting-3ds-Max-3ds-Max-Design.html

Title: Re: 3dsmax crashing all the time
Post by: rowmanns on 2019-08-19, 17:41:10

Hi,

Which versions of Max and Corona are you using?

Could you also provide some steps for us to reproduce the crash?

My signiture contains a link to the information we ask for.

Thanks,

Rowan

Title: Re: 3dsmax crashing all the time
Post by: btioyo on 2019-08-19, 19:44:33

Corana Renderer 3.2

It crashes both 2018 and 2020max.

We got 4 render box machines with same configuration. All of them renders ~1.78 GB / 33 Frame / 6-7 hours and then crashes suddenly and max splash error screen.

All other machines stops render and crash consecutively.

We have to start render every 6-7 hour again and again. Render file is ~5GB with 7000 frames.

Title: Re: 3dsmax crashing all the time
Post by: rowmanns on 2019-08-20, 10:54:45

Hi,

Would you be able to provide your scene? Could you also tell me if you are using DR or some render manager, and/or any thrid party plugins?

Thanks,

Rowan

Title: Re: 3dsmax crashing all the time
Post by: btioyo on 2019-08-21, 16:16:58

Hi,

Unfortunately due to credit policy cant provide scene. But I tested scene different PC apart from 4 render boxes. It didn't crash after 43hours runtime and I stop it manually. Therefore I think scene is not the problem.

We dont use render manager, and/or any thrid party plugins.

Regards

Title: Re: 3dsmax crashing all the time
Post by: maru on 2019-08-21, 17:25:16

Are you using Win 10? Do you have all updates installed? It seems like the newest update fixes some random issues for some users.

Title: Re: 3dsmax crashing all the time
Post by: btioyo on 2019-08-22, 08:04:31

Finally I manage to catch error message from Corona before Max Crash.

How can i fix Ram Problem?

===== Warning(33) =====
System is running low on RAM. You may experience excessive parsing times and/or crashes. You will probably have to simplify the scene.

128,2 GB of virtualized* RAM used by Corona + 3ds Max
134 GB of virtualized* RAM used by all running applications
127,7 GB of physical RAM installed on system
146,7 GB of virtualized* RAM provided by OS

* virtualized RAM means physical RAM + swap file on HDD/SSD

Corona RAM usage breakdown:
783,5 MB used by render elements
17,5 GB used by geometry
192 MB used by textures (CoronaBitmap only)

Title: Re: 3dsmax crashing all the time
Post by: TomG on 2019-08-22, 13:56:50

There's a "Learn More" link in that error message which goes to https://coronarenderer.freshdesk.com/support/solutions/articles/5000675854-system-is-running-low-on-ram-you-may-experience-excessive-parsing-times-and-or-crashes-you-will-pro

The most obvious answers are - add more RAM, or simplify the scene :) Other things that may make just enough difference, depending how far out of RAM you are, are given on that page.