Chaos Corona Forum

Chaos Corona for Cinema 4D => [C4D] Bug Reporting => Topic started by: goldi89 on 2019-07-02, 13:30:43

Title: No License after Crash
Post by: goldi89 on 2019-07-02, 13:30:43

Hello Corona Team,

I've a FairSaaS/EDU License and everytime when C4D crash and it results in a bluescreen then corona renderer asks for an active license after next start. We work in an Office and the Username/Password are stored separately for security reasons and everytime we've to call the technican to log in.

Windows 10
C4D R19 Visualize

Title: Re: No License after Crash
Post by: Beanzvision on 2019-07-02, 13:39:13

Hi, can you please give me your customer zone email or COR number?

Title: Re: No License after Crash
Post by: goldi89 on 2019-07-02, 14:00:31

Like I said I'm not in charge on any software licensing otherwise I would after every bluescreen just login by myself.

Title: Re: No License after Crash
Post by: Beanzvision on 2019-07-02, 14:02:08

Quote from: goldi89 on 2019-07-02, 14:00:31

Like I said I'm not in charge on any software licensing otherwise I would after every bluescreen just login by myself.

Can you have whomever it is with access to the details contact us at support@corona-renderer.com? Thx

Title: Re: No License after Crash
Post by: houska on 2019-07-02, 14:35:30

The user activation data should be saved in "C:\Users\YOURUSERNAME\AppData\Local\CoronaRenderer"
You can check for any changes in that directory when you licence Corona. The next signup, Corona will load your credentials and/or the licence from there.