Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] Bug Reporting => [Max] Resolved Bugs => Topic started by: JoachimArt on 2019-06-13, 10:32:01

Title: Cannot start 3ds max after installing Corona 4
Post by: JoachimArt on 2019-06-13, 10:32:01

Hi! I had installed the RC4 version of Corona 4. Now that I have installed the released version, I cannot open max anymore. It happens both in Max 2019 and max 2020. It stops CoronaUtils2019.dlt and same for max 2020 (coronaUtils2020.dlt). I have uninstalled Corona and tried installing it again, but same thing happens. Please help!

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: rowmanns on 2019-06-13, 10:53:05

Hi,

Which language is your Windows version set to?

We are aware of an issue with launching Max in versions of Windows in some languages. Please try setting it to English and see if this helps.

Thanks,

Rowan

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: JoachimArt on 2019-06-13, 10:56:12

I have Windows and 3ds Max in English

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: rowmanns on 2019-06-13, 10:59:39

Hi,

In this case can you please generate a minidump from Max so we can work out what is going on?

Instructions on how to generate a minidump are in my signiture, you will need to follow step 2.

In the meantime, can you try checking that your region settings are also set to English?

Thanks,

Rowan

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: JoachimArt on 2019-06-13, 11:12:47

I changed Region to english, that didnt help any.
I'm unable to make a minidump because 3ds Max doesn't even boot up. the error happens in loading the program and then 3dsmax is only listen in background processes and not shown in Process Explorer.

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: Vlad_the_rant on 2019-06-13, 11:20:37

It is not enough to change the region. You need to change the locale to United States.

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: JoachimArt on 2019-06-13, 11:24:16

where/which is this setting in windows?
Btw, I have a exact same machine at my home, with same windows settings and corona 4 works there. But not on my office computer. Same regional settings etc...

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: Vlad_the_rant on 2019-06-13, 11:25:34

Let's try a different approach: try renaming the C:\Users\[username]\AppData\Local\Autodesk\3dsMax\[Max version]\ENU folder and starting Max again.

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: JoachimArt on 2019-06-13, 11:30:56

Just tried, it created a new ENU folder but max still gets stuck in loading

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: JoachimArt on 2019-06-13, 12:58:47

ANother weird thing. I had Corona RC4 installed before, it worked fine. THen after I uninstalled that and installed the FInal release it stopped working. Now, I tried to install the RC4 again, and it will not start either.

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: sprayer on 2019-06-13, 13:06:05

did you tried to run without corona? And try to run as admin

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: JoachimArt on 2019-06-13, 13:07:59

yes, if I uninstall Corona 3ds Max works fine. I have tried to reinstall Corona as Administrator and start Max with Admin, doesn't help :(

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: maru on 2019-06-13, 14:17:19

We've had a Team Viewer session with Joachim. We did not manage to solve the issue, but we got Corona 3 to work. I captured a minidump and we will investigate this.

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: didierraphael on 2019-11-06, 18:42:19

Hi, I have exactly the same problem. Some solution was found?

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: rowmanns on 2019-11-06, 19:37:56

Hi,

Which version of Windows/Corona are you using?

Can you ensure that your version of Windows is up to date?

Cheers,

Rowan

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: didierraphael on 2019-11-06, 19:54:23

Hello, I use windows 10, Corona 5 and is updated all today

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: rowmanns on 2019-11-06, 20:09:23

Hi,

So this could be a few things. Did you install Corona using the installer or using the unpack option? If it was the unpack option you will need to install the latest microsoft redistributables from here (https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads)

Secondly, what are your current language and locale settings? As this could also be to do with your language and locale settings. Could you please try setting them both to English and see if this helps?

Thanks,

Rowan

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: didierraphael on 2019-11-06, 21:17:48

I already tried all this. It's the same results. When I open 3ds Max and get to charge Corona gives error.

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: rowmanns on 2019-11-07, 08:49:13

Hi,

In this case can you please create a support ticket https://coronarenderer.freshdesk.com/support/tickets/new

And one of our support team will help you.

Thanks,

Rowan

Title: Re: Cannot start 3ds max after installing Corona 4
Post by: didierraphael on 2019-11-07, 15:01:00

Thank you very much for your kind help, I will do it immediately. Greetings!