Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] Bug Reporting => [Max] Resolved Bugs => Topic started by: danielhagene on 2019-06-11, 09:23:53

Title: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: danielhagene on 2019-06-11, 09:23:53

Can't open MAX after updating to the latest version of corona (others at the office has the same issue).

MAX loading screen stops at "Loading plug-in: C:\Program Files\Autodesk\3ds Max 2017\plugins\CoronaUtils2017.dlt"

Any solutions?

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: Stig on 2019-06-11, 10:48:40

I can't open max either. Tried 3 different max versions on 8 computers, but max opens on only 2 of them. The others get stuck on loading coronautils20XX

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: oxivisuals on 2019-06-11, 11:31:04

We're struggling with the same issue here as well. Max 2019 is currently locked under startup during "Loading plug-in: C:\Program Files\Autodesk\3ds Max 2019\CoronaUtils2019.dlt"

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: rowmanns on 2019-06-11, 15:28:51

Hi,

Which version of Corona did you update from?

Can you try uninstalling Corona and resinstalling it and see if that helps?

Thanks,

Rowan

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: danielhagene on 2019-06-11, 15:42:37

Updated from Corona 3, both with and without the hotfix. We've tried uninstalling and reinstalling on several computers, doesnt help. Only 2 computers at the office have successfully installed the update.

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: rowmanns on 2019-06-11, 15:55:48

Hi,

Okay thanks for the information, I've just tried it here and it seems to work okay for me..

Can I ask you just to try the following;
-Run the uninstaller from C:\Program Files\Corona
-Restart your computer
-Install the new version of v4.

If this doesn't help, I will ask you to generate a minidump that we can analyse. Instructions on how to do this are in my signiture. (Step number 2).

Thanks,

Rowan

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: danielhagene on 2019-06-11, 16:20:27

It didnt work - and I can't see your signature :S

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: danielhagene on 2019-06-11, 16:25:11

Found out how to do it - but the problem is that MAX wont open, it stops at the "green" loading screen, how do we then get a .dmp file?

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: rowmanns on 2019-06-11, 16:27:00

Hi,

Ah okay, here is a link to the article: https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006 It is step 2 which you will need to follow, it has instructions on how to generate the dump file..

Which version of windows are you using?

Thanks,

Rowan

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: danielhagene on 2019-06-11, 16:40:17

We're going run the process explorer tomorrow. But I think we figured it out - the computers that doesnt work are running the norwegian version of Windows, the ones who work are running the english OS. And one of the other posters ("oxivisuals") seems to be a norwegian company aswell.

Corona 4 doesnt speak Norwegian...

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: rowmanns on 2019-06-11, 17:05:00

Hi,

Aha, yes I remember something similar in the past.

Can you try to change your windows region settings to english and see if that helps?

Please let me know if it works for you.

In the meantime I will speak with our dev team and see if something can be done about this for future releases.

Thanks,

Rowan

(Internal ID=362167573)

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: danielhagene on 2019-06-12, 09:43:20

Changing Windows to english worked, but some of us got errors and had to delete the enu-folder aswell.

Title: Re: 3Ds MAX wont open - CoronaUtils2017 (after latest Corona Update)
Post by: oxivisuals on 2019-06-13, 12:31:21

worked by changing the region settings here as well. Thanks!