Chaos Corona Forum
Chaos Corona for 3ds Max => [Max] General Discussion => Topic started by: mitviz on 2016-04-08, 12:03:35
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sometimes it would be nice if i can just call about some things like now license but there is only email?
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Hi, we would need a whole call center to answer on all those phones. :)
Seriously, it would be impossible. The preferred contact channel is email (either directly to support@corona-renderer.com, or via the helpdesk portal - https://coronarenderer.freshdesk.com/support/tickets/new). In some cases we can arrange a Skype call, Teamviewer session, etc, but this is only after the email contact has been made. We promise to answer on emails as quickly as possible - I would say it is usually max 1 hour, but could be a few minutes as well - this is dependent on many things. Obviously there can be longer delays - for example if someone sends a question from the other side of the globe.
Our working hours are Mo-Fri 10:00-18:00 CET.
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aha, i sent an email few hours ago with no reply to sales, need to renew a license but am here eagerly waiting
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We have sent the reminder to you on 10th February. You have sent the request 7 hours ago, it was 5am here. Is this really a reason to start a forum thread...?
(btw email with new license details sent)
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haha, yeah, well, many things have been going on recently and i couldnt deal with it at the time and i just wanted to know really if anyone had a number for corona to call for example just sales because i searched evrywhere but its been solved and can't i create a thread? i mean i just needed some help
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This request pops out from time to time, and usually after a discussion everyone realizes that was they want is not necessarily a phone support, but 24/7 support. Unfortunately we are too small business for that, staffing nonstop support would be too expensive now. Maybe if we considerably expand, we will do it one day. As for phone vs. email/support portal, we prefer the latter, because there are less language barriers (you can use translators, read text slowly, accent is not a problem, ...), you can send images and URLs, and the solution remains archived so either side can go back to it. Phone support feels somewhat archaic for us, in the context of our business (it would be something else if we operated a restaurant, then having a phone line would make perfect sense ;)). However if you still prefer voice communication, we can just use skype. AFAIK skype numbers can be called from landlines, so there should be no issue.
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yeah i understand, thanks guys