Chaos Corona Forum

Chaos Corona for 3ds Max => [Max] Bug Reporting => [Max] Resolved Bugs => Topic started by: Seabass on 2015-12-18, 13:42:16

Title: Save the render 3DS max crashes
Post by: Seabass on 2015-12-18, 13:42:16: Hi developers! I do not know what the problem is, but when you save the render 3DS max crashes. Copy objects to another scene. Problem still exists. Attach files.
Soon the deadline, and I can not send pictures to the customer pre-(((
Title: Re: Save the render 3DS max crashes
Post by: maru on 2015-12-18, 13:50:44: Hi, have you already created a support ticket? https://coronarenderer.freshdesk.com/support/tickets/new

What do you mean by "when you save the render 3DS max crashes"? Do you mean saving the .max file? Or saving the content of VFB? If VFB, then how are you saving it? Via "save" button inside Corona's VFB, or do you set output path and press render? More details, please. A step-by-step guide would be best.
Title: Re: Save the render 3DS max crashes
Post by: Seabass on 2015-12-18, 15:17:09: Hi, maru! When i save a picture from VFB. I press "save" and after max crashes. Sorry for my english
Title: Re: Save the render 3DS max crashes
Post by: maru on 2015-12-18, 15:24:08: There is a crash in ntdll.dll, looks like I cannot tell anything more. Ondrej will have to inspect this.
Title: Re: Save the render 3DS max crashes
Post by: Seabass on 2015-12-18, 15:41:57: ok! thanks. Still waiting
Title: Re: Save the render 3DS max crashes
Post by: Nekrobul on 2015-12-18, 16:15:49: As backup solution, have you tried to save from standart 3dsmaxes FB?
Title: Re: Save the render 3DS max crashes
Post by: Ondra on 2015-12-18, 17:31:27: ok, it crashes inside ptm64.dll, which according to google is "PretonSaver" - http://www.preton.com/pretonsaver.asp

It is possible that this application is injecting its ~~shit~~ stuff into other applications and causing them to crash. Or it could be malware. Can you try somehow disabling/removing this preton saver and trying again (after restart)?
Title: Re: Save the render 3DS max crashes
Post by: Seabass on 2015-12-18, 19:28:15: ok. I'll try
Title: Re: Save the render 3DS max crashes
Post by: Seabass on 2015-12-22, 07:10:10: Hi Ondra! Yeah..problem is "preton saver". I deleted this programm, and max working without crash. Thank for you support!!