Chaos Corona for 3ds Max > [Max] Resolved Bugs

Random Crashing Using IR Corona 5 (HotFix2) 3Ds Max 2019

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mozart134:
For some reason I am getting random crashes while using the IR. It pauses (1 to 5 seconds) before crashing to the 3Ds Max report popup. The scene is around 5 million polygons with no displacement in the scene. I have attached a Minidump - If anyone can help solve or suggest something I would be delighted. Thanks Mo.

maru:
Is there a chance you could try reproducing this in Corona Renderer 6 Hotfix 1?
It might be fixed already.
If you are not getting the same thing in version 6 HF1 - then the solution is to use this newer version.
If you are getting the same thing in version 6 HF1 - we will need a new minidump from this version, and other basic info if possible: https://coronarenderer.freshdesk.com/support/solutions/articles/5000524006

mozart134:
I have updated it to Corona 6 hotfix 1. All was going well for a few hours of testing a smaller scene and then it crashed at the end of the session. Before it crashed I added a corona normal map - it rendered for about 20 passes (using the IR) until it finally crashed to the Max report rollout. I have added a mini dump. Hopefully may shine some light on it. Thanks Mo

BTW my computer spec is 3950x AMD Ryzen, X570 Unify motherboard, 64gb (3200mhz) ram, RTX 2060 Geforce with 3 SSDs. Win 10 (up to date) Temperatures of the CPU at full load  66 to 70 degrees.

Avi:
Hi,

Thank you for sending the minidump file to us. I have logged it into our system for further investigation of the problem. If you can also send us your scene file so, we can try to recreate the crash & give you a solution.

You can use our private uploader to send us the file - https://corona-renderer.com/upload

Do let us know the file name after you have done uploading. :)

Regards,
Avi

(Report ID=CRMAX-455)

Avi:
Hi,

I am just trying to quickly see if you can send us the scene file for out investigation? If yes, you can upload it to our private uploader using this link - https://corona-renderer.com/upload

Once you are done uploading, do let me know the scene file name.

Thanks.

Regards,
Avi

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