File can open on my PC bit not on others

[Robert_D]

Hello, I have a file.
It worked perfectly file on my PC with Corona 12 hotfix 1

File Download: https://www.dropbox.com/scl/fi/kq3l273f8wjt9pnam07v8/TEST.max?rlkey=trtiy65ug69viorhaqwnmcr5l&dl=0

But when I give it to other staff members they get a crash on load.

Is there a way to see what is crashing it? and possible fix it.

Thanks!

[James Vella]

Try merging in half the scene, if that fails, merge half of that, continue until you isolate the broken/corrupt thing. Or do the opposite, merge in a quarter, save, merge in the next quarter, save until it breaks, then you know whats corrupt.

[Robert_D]

Thanks,

Yes I can merge in the Full scene with no issues. Its just anything corona related.... like post processing or lightmix settings I cant load in

[James Vella]

Sounds like you might need to open a support ticket with Corona in that case.

[Avi]

Hi, If you feel the crash is corona related then feel free to start a ticket with us here.

https://support.chaos.com/hc/en-us/requests/new

https://support.chaos.com/hc/en-us/articles/4649117083409-How-to-report-issues-3ds-Max

a troubleshooting step you can try meanwhile is to reset your ENU folder to see if that fixes the issue for you.

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Resetting-3ds-Max-3ds-Max-Design.html