Author Topic: FIX THE CHAOS MAC ISSUES PLEASE  (Read 2661 times)

2022-11-18, 11:56:58

Oxocan London

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It's been 1 month since I am not able to use the Chaos and Corona service as a paying customer. I had the Corona tech team log in to my mac remotely and the issue of not being able to connect to the license server or use any of the tools is still an issue.

These issues need to be fixed before spending any more time making pretty materials or 3D assets. You need to get the basics right so we can actually log in first.

We followed every instruction on your website on troubleshooting, we had your tech team log into our computer remotely and when the mac restarted it all went to hell again. I want my license to be reset to 365 days I renewed it a month ago and have not been able to use the tools.
Ian
Oxocan London

2022-11-18, 13:49:26
Reply #1

maru

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Hi, it's Marcin from the Corona team here. Could you please share with me the number of the ticket you started? I was able to find one under a different email address than the one you are using here on the forum, but would like to make sure that I am looking at the right thing.

Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-11-18, 18:28:27
Reply #2

bnji

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Hi Oxocan London,
As maru said, could you please provide the support ticket number?
This way, we can locate it and follow up to provide additional assistance.
Have a lovely weekend ahead.
Kind regards.
Benjamin Rosas | chaos-corona.com
3D Support Specialist - Corona | contact us
Corona Uploader l Upload

2022-11-19, 08:15:42
Reply #3

Oxocan London

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Hi Gents,

We moved on to Redshift and Arnold for our workflow. I will revisit Chaos in 6 months as I am hoping by then these basic licensing and browser issues would have been fixed.

Thank you once again.

Warm regards.

Ian
Oxocan London

2022-11-19, 22:26:07
Reply #4

frv

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Hi Oxocon,
I am on a Mac, a Mac Studio Ultra m1, a Macbook m1 and an Intel iMac late 2015. Working at two different internet connections and providers, for home and an office in the city.

I had simular issues before when Chaos just started the new license system. They helped me sort it out and the current versions of CR 9 and C4D 2023 are good. Actually, it's all very stable and reliable. No Crashes or anything really apart from a few minor things that have to do with the UI.

2022-11-20, 08:02:38
Reply #5

Oxocan London

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Hi,

Appreciate your feedback, however, they already tried their very best when they remotely logged in to my mac. This was never an issue with CR8, but since CR9 it become a nightmare.

I will give them some time to work on these issues and revisit in a few months to see how they got on. Redshift and Arnold are fantastic alternatives to get the job done.

Warm regards,
Ian
Ian
Oxocan London

2022-11-21, 00:49:28
Reply #6

frv

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I don't think you need to wait for months. I did not and with the support of Chaos all was fixes in a few days. I can assure you it all works fine really.

2022-11-21, 10:24:37
Reply #7

maru

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Hi,

Appreciate your feedback, however, they already tried their very best when they remotely logged in to my mac. This was never an issue with CR8, but since CR9 it become a nightmare.


This may be some issue with the Chaos License Server. If that's the case, you can try downgrading to an older version ("show all versions" here https://download.chaos.com/?platform=47&product=48 ).
In any case, I would strongly advise contacting our support team at https://support.chaos.com/hc/en-us/requests/new - we respond quickly and have dedicated teams to help with all sorts of issues.

Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-11-22, 10:25:36
Reply #8

Oxocan London

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I did install the latest version.

Also, I provided Stafan with the remote login details via email. Waiting for his response.

Regards.
Ian
Oxocan London

2022-11-22, 11:12:51
Reply #9

maru

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I did install the latest version.

My advice is to install an older version.
This is a shot in the dark, but it may be worth a try.

But if you are already in touch with the tech support, it will be best to rely on their expertise.

Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-11-22, 12:24:46
Reply #10

Oxocan London

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Issues sorted finally! Thank you Stefan for logging in and fixing the persistent issue after two months of not working!
Ian
Oxocan London

2022-11-22, 14:12:47
Reply #11

maru

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The solution was to reinstall the Chaos License Server and Cosmos.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-11-22, 17:52:18
Reply #12

Oxocan London

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That was not the solution to simply reinstall the license server and the browser. Stephan the technician actually did a lot o f work on Apple Terminal as the license server and browser could not be activated by clicking around the usual mac interface. You need to be a computer technician to do what Stephan did, especially on the Terminal Window with all the wired coding....

So let's not make it sounds like it was an easy process, because if that were the case, we would not be in this messy situation where hundreds of Mac users are faced with these technical issues. If you look at Arnold or Redshift, all it takes is "a simple click" as you call it and things are automatically handled without having to to any Terminal coding work to get access to the plugin.
Ian
Oxocan London

2022-11-22, 19:56:21
Reply #13

maru

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Yes, sorry, that was more like an internal note in case of future cases like yours. Definitely contacting Chaos support is the best idea to get issues like this resolved.
Marcin Miodek | chaos-corona.com
3D Support Team Lead - Corona | contact us

2022-11-22, 19:59:07
Reply #14

johnnyswedish

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Just thought I'd mention that OSX is a totally locked down OS and does not allow 'Us the users' to do as we please, only how Apple wants. I switched over to Windows 11 Pro and do not look back. Much more stable and have very few problems. Not to mention speed. Personally I think PCs are leaps ahead of Macs in performance. Just saying :-)

2022-11-22, 20:24:09
Reply #15

Oxocan London

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Hi John,

Yes, I am starting to seriously think about switching to a Professional Threadripper. Although we are a wellness brand, not a Media company, we still use C4D to render our products and content. The mac is starting to have a negative impact on our production times.

May I ask, what system are you using for your C4D workflow? Thank you in advance.

Ian
Ian
Oxocan London

2022-11-22, 23:12:11
Reply #16

johnnyswedish

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Hi Ian,

I work as a freelance 3D designer and bought a Gigabyte Aero 17 maxed out with 64GB ram, Intel Core i9 10th Gen and Nvidia RTX2080 Studio. I bought this just before lock-down because I thought I'd be working on site but not been in a studio since then. I paid £4.800 for it then and did a test on a insane project. Team rendered on my i7 27" iMac with 32GB and my Macbook Pro with 16GB, took 5.5h and then on my PC Laptop... 26min. To be honest, I wish I'd spent that money on a desktop... would have got a BEAST! Yes, Ian, Threadrippers seem to be the way forward, quite a few friends of mine have them. How much are you thinking of spending? I could ask some advice for you. Anyway, hope this has been helpful and feel free to contact me if you have any more questions, have a good evening :-) John

2022-11-23, 00:51:19
Reply #17

frv

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Different topic but you can not compare a 64Gb ram i9 with a 32Gb i7 or a 16Gb MacBook. If CR has to swap memory the whole process goes in to slow motion. I have a Mac Studio 128Gb with 20 cores and it's fast. Really fast at modelling too. We have a fast PC here as well (16 core, 64Gb ram) but its hardly any faster with CR and a lot more noisy.

But I do see Apple loosing terrain in everything 3D. At my office we are big apple fans but even though one after the other is going PC, cheaper, faster and most important, no longer stuck to a ever smaller toolset in terms of available software. No Octane, Redshift, Unreal etc. Coronarender & C4D are basically the only proper tools under OSX in Archviz. Luckily great tools but I feel very locked in and more and more missing out on al the new incredible things happening in real time rendering.

2022-11-23, 09:44:26
Reply #18

Oxocan London

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Absolutely agree with you FVR. Yes, Macs are absolutely fantastic and I've been a Mac user since 2001. Although I love the ecosystem and workflow, I need a beast of a machine and even the best of Macs cannot compare to a 64/128 threadripper and two RTX 4090s combined. Additionally, PCs have much more versatility with 3D workflows. Every time I speak to a professional 3D artist they tell me to get a threadripper if I have any passion for 3D workflows. Anyways, let's sit tight til March 2023 and see what Apple has to offer on the Macpro desktop category.

If they offer a similar to that of the studio pro lineup in terms of performance, I am definitely switching to a PC! Anyways, have a great day guys and let's hope that Chaos fixes their browser issues!!! My Chaos browser did not work for 2 months, and after Stephan did a great job fixing it yesterday, this morning my mac has the same issues again of not being able to see the Chaos Browser. All I see is a white box. I did the uninstall/install of the browser and the issue is still there. Something happens when I restart my mac. I am completely giving up on Corona and Chaos until they get these issues sorted.
Ian
Oxocan London

2022-11-23, 11:46:14
Reply #19

frv

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Switching to a PC is a matter of when not if.

But in my case after Chaos gave me great support and fixed exactly the same issue  I got stuck again the next day.  I then did a complete reinstall with all the lastest builds and from then on my problems where gone. So I deleted C4D and CR from my drive and did a clean (re)install. After that I never had these problems again. I have CR running on 3 different Mac's so I knew for sure that it should work. Only my new Mac Studio had these problems. Not any more though.