Chaos Corona Forum
Chaos Corona for Cinema 4D => [C4D] Bug Reporting => [C4D] Resolved Bugs => Topic started by: lorenzomagi on 2022-07-05, 13:00:34
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Hello, Cosmos Browser doesn't work for a week. At first it worked, then out of the blue it doesn't open anymore. Once clicked, the window opens but remains with a white background. I deleted corona and reinstalled again but nothing changes. I have read several articles online but none helpful. i tried also with v9. Nothing changes. I ask you for a solution please.
Cinema r25.117
Corona V9 (dailybuild May 23 2022)
MacOs Mojave 10.14.6
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Hi there, can you please try uninstalling it again and then try with the V8 hotfix 1 build and let us know the outcome?
https://corona-renderer.com/download
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Hi there, can you please try uninstalling it again and then try with the V8 hotfix 1 build and let us know the outcome?
https://corona-renderer.com/download
I just tried, always the same. all materials library works but not cosmos browser. Always the same window with a white background.
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Thanks for letting me know. Can you please lodge a support ticket using the ''contact us'' link in my signature below?
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Thanks for letting me know. Can you please lodge a support ticket using the ''contact us'' link in my signature below?
I already sent the request two days ago #45449. Let me know if I can do anything else. Thanks!
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just to say the problem was not solved. from the assistance they advised me to delete all traces of cosmos and to reinstall it. nothing has changed, the usual window with a white background.
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IDK, if this goes also for MacOS but, have you tried manually starting cbservice (on W10, it's in Program Files/Chaos Group/Cosmos Service) or checking, if it is blocked otherwise?
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just to say the problem was not solved. from the assistance they advised me to delete all traces of cosmos and to reinstall it. nothing has changed, the usual window with a white background.
Hi there, we are currently investigating this further as to why this may be happening. Please bear with us whilst that takes place.
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IDK, if this goes also for MacOS but, have you tried manually starting cbservice (on W10, it's in Program Files/Chaos Group/Cosmos Service) or checking, if it is blocked otherwise?
I have seen several videos where they successfully follow this procedure but I do not know if it is possible on mac, or at least I am not capable. Also, I work with c4d and corona 8, cosmos is included in corona 8, I don't know if the procedure of the videos in question can also be applied in my case. Perhaps even in this case it is I who am not capable. In the macOs system in Application / Chaos Group / ChaosCosmos I have cbservice.bin, I don't really know what to do with it.
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SOLVED thanks to remote assistance! it wasn't easy but she managed to figure out what was blocking the start. The problem was with my computer writing the documents. I don't know the steps but now I know it's a solvable error. thanks for your patience!
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Hi Lorenzo,
Thanks for sharing the outcome. We're glad to hear that all is working again. :)
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SOLVED thanks to remote assistance! it wasn't easy but she managed to figure out what was blocking the start. The problem was with my computer writing the documents. I don't know the steps but now I know it's a solvable error. thanks for your patience!
Please tell me, how did you solve your problem? I have the same problem...(
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SOLVED thanks to remote assistance! it wasn't easy but she managed to figure out what was blocking the start. The problem was with my computer writing the documents. I don't know the steps but now I know it's a solvable error. thanks for your patience!
Please tell me, how did you solve your problem? I have the same problem...(
Hi, please contact us here and the dedicated team will resolve the issue for you: https://support.chaos.com/hc/en-us/requests/new