Chaos Corona Forum

Chaos Corona for Cinema 4D => [C4D] General Discussion => Topic started by: ricky on 2022-08-18, 08:55:15

Title: I couldn't open it suddenly
Post by: ricky on 2022-08-18, 08:55:15

I couldn't open it suddenly

Title: Re: I couldn't open it suddenly
Post by: ricky on 2022-08-18, 09:28:26

everything is OK，but chaos browser can not open

Title: Re: I couldn't open it suddenly
Post by: Beanzvision on 2022-08-18, 15:21:02

Hi, are you running Corona 8? If so, can you please take a look at step 4 from the article below?
https://support.chaos.com/hc/en-us/articles/5147044693393-Corona-8-Chaos-License-Server-Basic-Troubleshooting-Steps

If you still have issues with this, please feel free to contact us at support so we can assist you further.

Title: Re: I couldn't open it suddenly
Post by: bnji on 2022-08-18, 23:24:45

Hi,
Are you using any firewall/antivirus-like software?
If so, please disable it and try again (first, close any C4D instance that is open)
Let us know if the issue persists.

Title: Re: I couldn't open it suddenly
Post by: jojorender on 2022-08-19, 19:21:52

I think the keyword here is “suddenly”.
This happens to me too, on a semi regular basis.
Cosmos browser works fine for hours, then suddenly I get the “There is a problem with Chaos Cosmos” msg with the “reload” button. Reload > window goes blank.
Sometimes it comes back after 30 min or the next morning.
Happened this morning, Aug. 19, at 11:10 am EST/ UTC -5
At 1:12 pm EST Cosmos loaded normally again. (maybe check your server logs)
It feels like the Cosmos server is overwhelmed and goes dark every now and then.
If this is licence related wouldn’t this also impact rendering? I can render just fine while Cosmos is not accessible.
I have a very stable & fast internet connection, no AV, no firewall blocking.
MacOs 10.15.7 / Cor V8 HF1

Title: Re: I couldn't open it suddenly
Post by: ricky on 2022-08-22, 10:50:35

Quote from: Beanzvision on 2022-08-18, 15:21:02

Hi, are you running Corona 8? If so, can you please take a look at step 4 from the article below?
https://support.chaos.com/hc/en-us/articles/5147044693393-Corona-8-Chaos-License-Server-Basic-Troubleshooting-Steps

If you still have issues with this, please feel free to contact us at support so we can assist you further.

I installed the software in step 4, but it still doesn't work

Title: Re: I couldn't open it suddenly
Post by: maru on 2022-08-22, 15:40:02

@ricky @jojorender - hello, could you please log a support ticket here? https://support.chaos.com/hc/en-us/requests/new
A dedicated team will assist you ASAP.

Title: Re: I couldn't open it suddenly
Post by: peka on 2022-08-29, 10:59:49

I had problems with the Cosmos Browser on the M1 MacBook for a long time. I could never start the browser. Only when I completely uninstalled and reinstalled everything with Corona 8 or Corona 9 beta Fullinstaller did it run without problems.