Author Topic: Corona 5 - crash when open material editor  (Read 916 times)

2021-07-14, 11:23:44

agniforce

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Hello,
I installed corona 5 in 3ds max 2021,
when iwas open scene  (contain house and car model) then set corona as renderer and i just open material editor (press M on max) the max immediately crash.
the notification is :

" an error has occured and the application will now close.
do you want to attempt to save a copy of current scene?"

same thing occured when i just start max with blank scene, then set corona as renderer, and i press M, then i click button to change material and then i click corona on roll out and CRASH again


i try corona 6 and same thing occured


This is the dump filename : 1626256130_3dsmax-minidump.zip

please anyone help me..
thank you

« Last Edit: 2021-07-14, 11:50:10 by agniforce »

2021-07-14, 11:52:08
Reply #1

Avi

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Hi,

Please upload your scene using this link : https://corona-renderer.com/upload

Once you are done, please share the file name too.

Also fill up this general form need to investigate your issue better : https://docs.google.com/forms/d/e/1FAIpQLScO-6w4iP-MD3Drp-xsbu5SOL0NzxUOBuPoBTAEJdFMemKJlQ/viewform

Let me know once you are done.

Regards,
Avi

2021-07-14, 13:24:16
Reply #2

agniforce

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hi.. thank you for your response, i just in process to upload my scene...

but this error is appearing too when ini blank scene / freshly open 3dsmax then i set to corona render then i press pres (M) an the error instanly happen

2021-07-14, 13:32:05
Reply #3

agniforce

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Hi,

Please upload your scene using this link : https://corona-renderer.com/upload

Once you are done, please share the file name too.

Also fill up this general form need to investigate your issue better : https://docs.google.com/forms/d/e/1FAIpQLScO-6w4iP-MD3Drp-xsbu5SOL0NzxUOBuPoBTAEJdFMemKJlQ/viewform

Let me know once you are done.

Regards,
Avi

Hi.. i just already upload my scene
thank you

2021-07-14, 14:31:12
Reply #4

agniforce

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Hi,

Please upload your scene using this link : https://corona-renderer.com/upload

Once you are done, please share the file name too.

Also fill up this general form need to investigate your issue better : https://docs.google.com/forms/d/e/1FAIpQLScO-6w4iP-MD3Drp-xsbu5SOL0NzxUOBuPoBTAEJdFMemKJlQ/viewform

Let me know once you are done.

Regards,
Avi

Hi.. i just already upload my scene
thank you

this is the file name : 1626262148_test-2.max


2021-07-14, 15:41:19
Reply #6

Avi

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I had a look at your file, its probably some dummy, corrupted material from some third party plugin. To fix it. Simply merge your file to a fresh 3dsmax file and uncheck Helpers and other things. Only merge your Geometry, Shape, Lights and camera. This will fix your issue.

Let me know if there is anything else, you need help with.

Regards,
Avi

2021-07-14, 16:02:14
Reply #7

agniforce

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Hii.. there is no dummy, helper and any third party plugin ... even just fresh 3dsmax file will crash every i press M (material editor) with corona render
:(

please help me..

2021-07-14, 16:24:03
Reply #8

pokoy

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Hii.. there is no dummy, helper and any third party plugin ... even just fresh 3dsmax file will crash every i press M (material editor) with corona render
:(

please help me..
Do you have any plugins installed? Maybe the mat editor crashes because it tries to generate preview thumbnails and some material/map plugin which the renderer tries to access doesn't work.

2021-07-14, 16:29:02
Reply #9

Avi

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Hi,

I am using Corona 6 HF 2 to investigate your scene. Your scene does crash when I open it directly. Which only suggests to me that there are unwanted garbage dummies, missing plugin data, or anything else which is causing the crash.

A simple fix was to merge your file into a new fresh 3ds Max Scene file. Then your file did not crash anymore but I did see that your objects have two materials assigned in each. Corona MTL + Physical material. As a general good workflow, 1 object should have 1 material unless you are using multi sub-object to define multiple materials on the same object. But that was not the case in your scene. You can see this in the investigation video too I am attaching below. Please go through the video to see the fix.

Video inspection: https://bit.ly/36xUkpR

Also please use the updated Corona version which is Corona 6 hotfix 2. You can download it from the website. There is a high chance of if there was any bug that existed in Corona 5 was already resolved in the updated version.

I hope this helps.

Regards,
Avi


2021-07-14, 17:51:09
Reply #10

agniforce

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Hii.. there is no dummy, helper and any third party plugin ... even just fresh 3dsmax file will crash every i press M (material editor) with corona render
:(

please help me..
Do you have any plugins installed? Maybe the mat editor crashes because it tries to generate preview thumbnails and some material/map plugin which the renderer tries to access doesn't work.

plugin just vray and some script... emm.... and subtance (im not sure i'm installing this or this come from 3dsmax)

some strange behaviour .. : i can open mat editor without crash if in beginning corona render not assigned.. then i change to corona render after mat editir open, but.. it' still crash when i click button tho change material in material editor...

in the end it's still crash

btw thank you for your response :)

2021-07-14, 18:21:11
Reply #11

agniforce

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Hi,

I am using Corona 6 HF 2 to investigate your scene. Your scene does crash when I open it directly. Which only suggests to me that there are unwanted garbage dummies, missing plugin data, or anything else which is causing the crash.

A simple fix was to merge your file into a new fresh 3ds Max Scene file. Then your file did not crash anymore but I did see that your objects have two materials assigned in each. Corona MTL + Physical material. As a general good workflow, 1 object should have 1 material unless you are using multi sub-object to define multiple materials on the same object. But that was not the case in your scene. You can see this in the investigation video too I am attaching below. Please go through the video to see the fix.

Video inspection: https://bit.ly/36xUkpR

Also please use the updated Corona version which is Corona 6 hotfix 2. You can download it from the website. There is a high chance of if there was any bug that existed in Corona 5 was already resolved in the updated version.

I hope this helps.

Regards,
Avi


Thank you very much for your investigation... :)

i just update to corona 6 hotfix2 but still crash and then i back to corona 5
that scene just for test, i create freshly from blank scene 3dsmax.. i just added camera and light

some strange behaviour .. : i can open mat editor sucessfully without crash if in beginning corona render not assigned.. then i change to corona render after mat editor open,
but.. it' still crash when i click button tho change material in material editor...

in the ind its still crash..

but i recently trying to change the default renderer to corona, then i merge the recent scene ...and.. no crash :0

and i try too with blank scene with default rendered assigned to corona and i open material editor so far no crash...

hmm still curous whats the problem.. but so far the problem solved...

kindly regards, thank you


2021-07-14, 20:04:58
Reply #12

Avi

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As you mention that scene crashes when setting Corona as Renderer. A possible cause of the crash can also be related to your Corona license. Please try this solution too if the crash persists: https://coronarenderer.freshdesk.com/support/solutions/articles/12000015667

You have also not filled the form I asked you to fill and you also have not provided any minidump files for me. So, I can only guess what your problem is. If you fill the form, I can also check your license or activation issues if there are any. However, from the scene you provided, I gave you a workaround for your issue. :)

I hope this helps.

Regards,
Avi




2021-07-15, 01:27:34
Reply #13

agniforce

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As you mention that scene crashes when setting Corona as Renderer. A possible cause of the crash can also be related to your Corona license. Please try this solution too if the crash persists: https://coronarenderer.freshdesk.com/support/solutions/articles/12000015667

You have also not filled the form I asked you to fill and you also have not provided any minidump files for me. So, I can only guess what your problem is. If you fill the form, I can also check your license or activation issues if there are any. However, from the scene you provided, I gave you a workaround for your issue. :)

I hope this helps.

Regards,
Avi


thank you Avi :)

Regards

2021-07-18, 11:45:23
Reply #14

Bormax

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Hi

I have had the same kind of problem. In my case it was connected with the Custom Sample Object which I created using Vray. So Max was crashing every time Corona tried to make material preview of those materials whose Sample object was changed to the custom one.