Thanks for the clarification, now I understand!
Sorry for my confusion, but without the scene, it's hard to guess what should be the correct look. I actually thought that the right side of the armrest has a different material or a different normal, so I didn't think this is the problem that you're talking about...
Could you send us the scene with the armrest so that we can look at it? Just the armrest model will be enough so that you don't have to send the whole scene.
Also, for your information, there is a known bug with shadow terminator handling on geometry with assigned (as opposed to calculated) normals, which often happens for objects imported from different modelling applications. The bug manifested with similar artifacts for other people. The workaround for this is to disable the terminator handling in development settings (see the attached picture). Let me just stress here that development settings shouldn't be tweaked unless you know exactly what you're doing.