Hi,
yes, we will provide licenses to charities for free (we already provided 2). What was the email/organization in question, so I can take a look at the conversation (you can write it to me in private)? I dont recall any charity contacting us except for the one that already got licenses.
We have to be thorough in verification, because we get some emails where for example somebody requests a student license when it is obvious he is requesting it for somebody else.