Chaos Corona for 3ds Max > [Max] Daily Builds
Chaos Licensing Feedback/Help
maru:
Hi Danio1011, I can see that your support ticket is assigned to the right team, so you will be assisted ASAP. I am sure the issue will be resolved by June 14, but even in case of some unforeseen difficulties, we will be able to apply some temporary solutions such as issuing an extra license. Please stay tuned and we will see if we can speed up the resolution for you.
danio1011:
--- Quote from: maru on 2023-06-06, 09:26:49 ---Hi Danio1011, I can see that your support ticket is assigned to the right team, so you will be assisted ASAP. I am sure the issue will be resolved by June 14, but even in case of some unforeseen difficulties, we will be able to apply some temporary solutions such as issuing an extra license. Please stay tuned and we will see if we can speed up the resolution for you.
--- End quote ---
Thanks Maru! Kelsey reached out just now, so hopefully it will shake out now. Appreciate the help!
danio1011:
--- Quote from: danio1011 on 2023-06-06, 12:23:44 ---
--- Quote from: maru on 2023-06-06, 09:26:49 ---Hi Danio1011, I can see that your support ticket is assigned to the right team, so you will be assisted ASAP. I am sure the issue will be resolved by June 14, but even in case of some unforeseen difficulties, we will be able to apply some temporary solutions such as issuing an extra license. Please stay tuned and we will see if we can speed up the resolution for you.
--- End quote ---
Thanks Maru! Kelsey reached out just now, so hopefully it will shake out now. Appreciate the help!
--- End quote ---
They said this was resolved, but evidently not. All my corona\phoenix licenses just went away. If anyone is awake over at Chaos\Corona please help, I'm in the middle of a deadline and CIE now won't open. Going to try activating a demo but I need to deliver this packet this evening...thanks.
EDIT: For anyone following this rollercoaster, about five hours after my licenses went away I got a 'Thanks for your subscription!' email and my licenses were back. But with a 5 hour lag smack dab during a deadline. I let support know, but this seems really weird. Hoping to switch to annual to avoid anymore 'chaos' :)
Napola76:
Hello desperately need help with my license.
I did have 3ds Max 2023 and Corona 10 beta with 2 render nodes working perfectly.
Recent updated to 3DS Max 2024 and Corona 10 final. Now license isn't working.
I receive this message:
Failed to get license for product Corona for 3ds Max.
-199: Internal error: Please contact Chaos support.
I made a ticket and haven't gotten a response.
Any help would be appreciated.
I’ve attached my license page summary.
Thanks
maru:
@Napola76 - in your support ticket #132731 you got this message from one of our support agents on Friday 30.06:
"Please send us full-page screenshots of both http://localhost:30304/ and http://localhost:30304/#/about from the affected machine."
Please continue the conversation with the support agent through the support system.
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