Chaos Corona Forum

Chaos Corona for Cinema 4D => [C4D] General Discussion => Topic started by: jojorender on 2022-04-20, 00:44:36

Title: Corona c4d helpdesk
Post by: jojorender on 2022-04-20, 00:44:36

What happened to the Corona c4d helpdesk?
My bookmarked link gets lost on the Chaos site…
https://support.corona-renderer.com/hc/en-us/categories/4403310029841-Corona-Renderer-for-Cinema-4D
Corona not showing up on the “help portal”
Can you please post a direct link? Thanks!

Title: Re: Corona c4d helpdesk
Post by: burnin on 2022-04-20, 08:58:00

All beauty and helpful things are gone,consumed by Chaos...

Title: Re: Corona c4d helpdesk
Post by: Beanzvision on 2022-04-20, 11:50:01

Try this: https://support.chaos.com/hc/en-us/sections/4526265417105-Corona

Title: Re: Corona c4d helpdesk
Post by: maru on 2022-04-20, 13:38:53

Hi, we moved all our articles from the Corona help center (https://support.corona-renderer.com/hc/en-us) to the common Chaos help center (https://support.chaos.com/hc/en-us). This is because we are sharing a lot with other Chaos products now, so for example the articles in the FAQ > Licensing section apply to Corona and other products; same with installation, etc.

There are also some technical reasons of this - for example we are now using a singe contact form ( https://support.chaos.com/hc/en-us/requests/new ) so that all tickets can be correctly split into the relevant support teams.

Currently all Corona articles are in a single folder - https://support.chaos.com/hc/en-us/sections/4526265417105-Corona

I understand that this is not an optimal solution and that the categorization was much more user-friendly in the past, but please note that:
- we are planning to improve this ASAP (this is really important)
- the search option in our help center works really great
- if you cannot find what you are looking for - feel free to contact us - we will help you

Please also note that any C4D-related articles have the name "C4D" or "Cinema 4D" in their titles.

I hope that helps.

Title: Re: Corona c4d helpdesk
Post by: jojorender on 2022-04-20, 16:53:49

Quote from: maru on 2022-04-20, 13:38:53

I understand that this is not an optimal solution and that the categorization was much more user-friendly in the past, but please note that:
- we are planning to improve this ASAP (this is really important)

Thanks for the feedback.
Would have been great if the helpdesk stayed on the old server till the new help portal is ready.

Title: Re: Corona c4d helpdesk
Post by: burnin on 2022-04-20, 19:35:07

Thanks... 'coz even google isn't aware of new sites.

Title: Re: Corona c4d helpdesk
Post by: burnin on 2022-04-25, 00:38:55

Why is Corona's Logo gone?

Title: Re: Corona c4d helpdesk
Post by: TomG on 2022-04-25, 14:14:46

On the helpdesk? Because it's the universal Chaos helpdesk. None of the articles for any of the Chaos products have their logos on the helpdesk :)

Title: Re: Corona c4d helpdesk
Post by: burnin on 2022-04-25, 17:48:47

Right,  it's all chaos now ;) disorientation and confusion to help "effortlessly" deceive_

Title: Re: Corona c4d helpdesk
Post by: maru on 2022-04-25, 17:57:10

Quote from: burnin on 2022-04-25, 17:48:47

Right,  it's all chaos now ;) disorientation and confusion to help "effortlessly" deceive_

At the beginning there was only Chaos, Night, dark Erebus, and deep Tartarus.

Title: Re: Corona c4d helpdesk
Post by: burnin on 2022-04-26, 11:09:50

Quote from: maru on 2022-04-25, 17:57:10

At the beginning there was only Chaos, Night, dark Erebus, and deep Tartarus.

mere worms and fleeting subjects of eternal burnin