Hi Danio1011, I can see that your support ticket is assigned to the right team, so you will be assisted ASAP. I am sure the issue will be resolved by June 14, but even in case of some unforeseen difficulties, we will be able to apply some temporary solutions such as issuing an extra license. Please stay tuned and we will see if we can speed up the resolution for you.
Thanks Maru! Kelsey reached out just now, so hopefully it will shake out now. Appreciate the help!
They said this was resolved, but evidently not. All my corona\phoenix licenses just went away. If anyone is awake over at Chaos\Corona please help, I'm in the middle of a deadline and CIE now won't open. Going to try activating a demo but I need to deliver this packet this evening...thanks.
EDIT: For anyone following this rollercoaster, about five hours after my licenses went away I got a 'Thanks for your subscription!' email and my licenses were back. But with a 5 hour lag smack dab during a deadline. I let support know, but this seems really weird. Hoping to switch to annual to avoid anymore 'chaos' :)