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Author Topic: NO LICENCE AVAILABLE!  (Read 333 times)

2025-03-10, 13:14:13

davetwo

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NO LICENCE AVAILABLE!
Corona is not activating despite there clearly being a licence free on the licence server.
Corona is updated as is the licence server. No help.
Have submitted a Help centre ticket which says: "'Please note: We are currently experiencing high ticket volume, which may result in longer response times than usual—currently 3-4 days. Our team is working diligently to get to your ticket as quickly as possible.'

WTF! I have deadlines today! 
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2025-03-10, 13:51:24
Reply #1

BigAl3D

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Re: NO LICENCE AVAILABLE!
I also submitted a ticket, but did not see the 3-4 day delay. Unacceptable with a license problem.
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2025-03-10, 13:52:56
Reply #2

TomG

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Re: NO LICENCE AVAILABLE!
We have been informed this should be resolved now, please test and let us know (no need for a ticket if you hadn't already sent one in). Note that the 3-4 days is the maximum wait, with higher priority items being dealt with more quickly, and in this case with it being a general licensing outage, dealt with even more quickly.
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Tom Grimes | chaos-corona.com
Product Manager | contact us
2025-03-10, 17:14:03
Reply #3

davetwo

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Re: NO LICENCE AVAILABLE!
OK - in the end this was fixed after an hour or so. (Even one lost hour can be problematic when working against deadlines of course).
Would prefer a cleaner way of contacting the help in this sort of scenario TBH. Ai buddies and generalised waiting times are not the sort of things that calm down panicky clients.
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