Author Topic: OSX Cinema 4D doesn't start  (Read 2595 times)

2021-04-19, 22:53:04

Geresz

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Hello!

Cinema 4d doesn't start at all with Corona Render 7 daily build 2021-03-31 and 2021-04-16. Support wrote me the problem maybe my OSX version (10.14.6 Mojave), but I've read on forum 10.14 is supported version. The daily 2021-02-17 was working perfect!
Is it possible my system is no longer supported by Corona 7?

MacPro 5,1 2x3,4 GHZ Intel Xeon, 64GB RAM
OSX 10.14.6 Mojave, Cinema 4D R23.







2021-04-20, 09:09:21
Reply #1

mmarcotic

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Hello,

does it crash on initial load? If so, could you send us a _BugReport.txt that is gathered? If it doesn't can you force quit the application (on Windows it's LSHIFT,RSHIFT,DEL) and send the BugReport created this way?
Additionally, can you send us a screenshot of your Applications/Cinema 4D R23/plugins/corona folder with expanded corona/res/libs/osx?
Attaching a picture for reference

Thanks,
Jan
« Last Edit: 2021-04-20, 09:31:25 by mmarcotic »
Learn how to report bugs for Corona in C4D here.

2021-04-20, 10:25:36
Reply #2

Geresz

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Hello,

Yes it crashes, suddenly I opened the application, there is no welcome screen just "Cinema 4d quit unexpectedly" report. I didn't get _BugReport file, but I've managed to copy the from Apple's crash report. I've uploaded it: 1618908149_corona-crash-c4d-r23.rtf

Thank you for your help!
Geresz

« Last Edit: 2021-04-20, 10:43:22 by Geresz »

2021-04-20, 10:50:42
Reply #3

mmarcotic

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Thank you,

I have added the ticket to our internal tracking system with your information (Internal ID=677323894).
Unfortunately, we cannot reproduce this on our end, so we might ping you for some extra information in the near future.

Thanks again,
Jan
Learn how to report bugs for Corona in C4D here.

2021-04-21, 10:14:23
Reply #4

Geresz

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Thank you!

Plus info: I've tried it with Cinema 4D R19 with the same result. :-(

2021-04-22, 09:03:55
Reply #5

mmarcotic

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Thank you,
we believe we have found the root of the cause and will try to get a newer build to you soon.

Thanks,
Jan
Learn how to report bugs for Corona in C4D here.

2021-04-22, 14:41:07
Reply #6

Geresz

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Thanks,

It sounds good!

Gergo