Chaos Corona Forum

Chaos Corona for Cinema 4D => [C4D] Bug Reporting => Topic started by: Geresz on 2021-04-19, 22:53:04

Title: OSX Cinema 4D doesn't start
Post by: Geresz on 2021-04-19, 22:53:04

Hello!

Cinema 4d doesn't start at all with Corona Render 7 daily build 2021-03-31 and 2021-04-16. Support wrote me the problem maybe my OSX version (10.14.6 Mojave), but I've read on forum 10.14 is supported version. The daily 2021-02-17 was working perfect!
Is it possible my system is no longer supported by Corona 7?

MacPro 5,1 2x3,4 GHZ Intel Xeon, 64GB RAM
OSX 10.14.6 Mojave, Cinema 4D R23.

Title: Re: OSX Cinema 4D doesn't start
Post by: mmarcotic on 2021-04-20, 09:09:21

Hello,

does it crash on initial load? If so, could you send us a _BugReport.txt that is gathered? If it doesn't can you force quit the application (on Windows it's LSHIFT,RSHIFT,DEL) and send the BugReport created this way?
Additionally, can you send us a screenshot of your Applications/Cinema 4D R23/plugins/corona folder with expanded corona/res/libs/osx?
Attaching a picture for reference

Thanks,
Jan

Title: Re: OSX Cinema 4D doesn't start
Post by: Geresz on 2021-04-20, 10:25:36

Hello,

Yes it crashes, suddenly I opened the application, there is no welcome screen just "Cinema 4d quit unexpectedly" report. I didn't get _BugReport file, but I've managed to copy the from Apple's crash report. I've uploaded it: 1618908149_corona-crash-c4d-r23.rtf

Thank you for your help!
Geresz

Title: Re: OSX Cinema 4D doesn't start
Post by: mmarcotic on 2021-04-20, 10:50:42

Thank you,

I have added the ticket to our internal tracking system with your information (Internal ID=677323894).
Unfortunately, we cannot reproduce this on our end, so we might ping you for some extra information in the near future.

Thanks again,
Jan

Title: Re: OSX Cinema 4D doesn't start
Post by: Geresz on 2021-04-21, 10:14:23

Thank you!

Plus info: I've tried it with Cinema 4D R19 with the same result. :-(

Title: Re: OSX Cinema 4D doesn't start
Post by: mmarcotic on 2021-04-22, 09:03:55

Thank you,
we believe we have found the root of the cause and will try to get a newer build to you soon.

Thanks,
Jan

Title: Re: OSX Cinema 4D doesn't start
Post by: Geresz on 2021-04-22, 14:41:07

Thanks,

It sounds good!

Gergo