Messages

1681

[Max] I need help! / Re: Lots and lots of white blotches with new caustics

« on: 2019-07-25, 14:28:43 »

Hi,

Are you using the latest version of Corona which is v4 HF1? If not could you please try with this version and see if this still persists.

If this persists then I think the best way for us to investigate would be if you could send over your scene, instructions on how to do this are in my signiture.

Thanks,

Rowan

1682

[Max] Bug Reporting / Re: Corona Crash while rendering

« on: 2019-07-25, 14:12:56 »

Hi,

I am still unable to reproduce this crash, is it possible for you to send me a screencapture video of what you are doing to make the crash occur?

Thanks,

Rowan

1683

[Max] Bug Reporting / Re: Corona Crash while rendering

« on: 2019-07-25, 10:52:28 »

Hi,

Can you provide some more information, are you rendering with production or IR? And is there something specific that you are doing to reproduce the crash?

Unfortunately I am unable to reproduce the crash with your scene so far.

Could you also provide your system specifications too?

Thanks,

Rowan

1684

[Max] Resolved Bugs / Re: Forest Pack WireColor Masking not working properly.

« on: 2019-07-25, 09:34:58 »

Hi,

Thanks I properly understand the issue now. We have reported it to our development team.

Cheers,

Rowan

1685

[Max] Bug Reporting / Re: Corona Crash while rendering

« on: 2019-07-25, 09:32:14 »

Hi,

Are you using the latest Corona version which is v4 Hotfix 1. There were some crashes which were fixed in this version.

If the crash is still happening in this version please can you send through your scene so we can investigate?

Instructions on how to do this using our private uploader are in my signiture.

Thanks,

Rowan

PS: Please only report issues in one place otherwise it gets really confusing for us.

1686

[Max] Resolved Bugs / Re: Corona Crash while rendering

« on: 2019-07-25, 09:29:10 »

Hi,

Are you using the latest Corona version which is v4 Hotfix 1. There were some crashes which were fixed in this version.

If the crash is still happening in this version please can you send through your scene so we can investigate?

Instructions on how to do this are in my signiture.

Thanks,

Rowan

1687

[Max] I need help! / Re: Corona Error Message - wxWidgets Assertion failure

« on: 2019-07-25, 09:26:08 »

Hi,

Could you provide some steps for me to reproduce this issue or a video of what you are doing when this occurs?

Currently I am not able to reproduce it.

Thanks,

Rowan

1688

[Max] Bug Reporting / Re: D.R. renders strange with region render

« on: 2019-07-22, 14:28:17 »

Hi,

To check you can tick the [DEBUG] save sent images checkbox in the DR server and view the sent images.

I believe that currently this is the expected behaviour when using DR with render regions. I can however bring this up with our developers to see if something can be done in the future if you like?

Thanks,

Rowan

EDIT: Logged.
(Internal ID = 377832553)

1689

[Max] Resolved Bugs / Re: Forest Pack WireColor Masking not working properly.

« on: 2019-07-22, 14:10:16 »

Hi,

I'm sorry it has taken some time to look into this.

Can you confirm whether this is still an issue for you? If it is, would you be able to provide me with an example scene as I am having some trouble reproducing this.

Thanks,

Rowan

1690

[Max] Resolved Bugs / Re: Corona Wirecolour + Forest pack issue

« on: 2019-07-22, 14:07:40 »

Hi,

I'm sorry it has taken some time to look into this.

Can you confirm whether this is still an issue for you? If it is, would you be able to provide me with an example scene as I am having some trouble reproducing this.

Thanks,

Rowan

1691

[Max] Resolved Bugs / Re: Error Loading Settings in CIE

« on: 2019-07-22, 12:57:29 »

Hi,

I just saw that Maru found a workaround for this. Which is detailed: https://forum.corona-renderer.com/index.php?topic=25480.msg152823#msg152823

Cheers,

Rowan

1692

[Max] I need help! / Re: Rendering out Previz

« on: 2019-07-22, 09:40:16 »

Hi,

Would you be able to share your scene with us? It would help us to investigate why the "Parsing Scene" stage is taking so long for you.

Can you also inform me of which version of Corona/Max you are using as well as any 3rd party plugins?

Instructions on how to send your scene to us can be found in my signiture.

Thanks,

Rowan

1693

[Max] I need help! / Re: Corona renders to black

« on: 2019-07-22, 09:36:57 »

Hi,

As suggested before, please can you try updating to the latest version which is v4 Hotfix 1. It can be found: https://corona-renderer.com/download

If this issue is still happening with the latest version I would suggest sending over your scene to us so we can investigate. Instructions on how to use our private uploader can be found in my signiture. Please don't forget to let us know the name of your file.

Thanks,

Rowan

1694

[Max] Bug Reporting / Re: Max Crashes when Starting IR

« on: 2019-07-22, 09:11:02 »

Hi,

Do you have a specific scene that this is happening on?

If so it would be really helpful if you could share it with us, instructions on how to do this are in my signiture.

Thanks,

Rowan

1695

[Max] Bug Reporting / Re: Merging objects during IR is crashing Max

« on: 2019-07-22, 09:07:47 »

Hi,

At the moment the work around is to stop the IR before merging the object and then restarting it afterwards.

We'll let you know when we have some more information.

Thanks,

Rowan