Cosmos window empty

[mat]

Hi all, it was working fine with the trial version, now that I've just bought it the cosmos window is empty!
(I have sent a ticket which has not been answered yet)
Cinema 4d 2023 / Mac Ventura 13.2.1

[Beanzvision]

Hi Mat, I can see that your ticket went to our tech team, can you please try installing Cosmos once again?
https://download.chaos.com/?platform=47&product=62

[mat]

Thank you for your interest. I tried many times but no luck!

[mat]

Finally it works again :
1/ I uninstalled Chaos Cosmos from /Applications/Chaosgroup/ChaosCosmos/uninstall
2/ I deleted the ChaosCosmos folder in /Library/ChaosGroup
3/ I deleted "ApplicationSupport" folder in User/Library/ (where there is Chaos/Cosmos/DB/cpkg.db and cpkg.meta) warning keep "Application Support" folder with space between Application and Support!
4/ I re-install chaos-corona-9-c4d-hotfix1-mac.pkg

At this moment it do not ask me to update Cosmos..

Thanks to Aneliya Karadzhova from Chaos support who told me to delete "cpkg.db" file

[Beanzvision]

Hi Mat, this is great news, I'm glad to hear it's working for you!