Error: Access violation

[terton]

Hello everyone,

I have a question.
Since I updated Corona to version 11, I have repeated rendering issues. 3Dsmax  is suddenly crashing without saving. That situation repeated very often. Previously I had also that kind of problem but they were not so frequent. 

Here is 3dsMaxErrorRaport

Date/Time: 2023-12-14 16:46:20 +01:00
Application: 3dsmax.exe
Error: Access violation - code c0000005 (first/second chance not available)
Crashed Module Name: Corona_Release.dll
Exception Address: 0x00007ffb6c888583
Exception Code: c0000005
Exception Flags: 0
Exception Parameters: 0, 0

Do you have any idea what I should do?

I use Windows 11, 3DsMax2024, Corona Render 11


Best,
Adam

[TomG]

Best is to share more information - see https://support.chaos.com/hc/en-us/articles/4649117083409-How-to-report-issues-3ds-Max- as a guide.

When there is a crash, it is a huge benefit for us to see the minidump, and also to know just what you were doing at the time of the crash. It may also be helpful to have the scene. Note that if you do not want to share those on the forum, you can always open a ticket and attach them there so that only the support team see them https://support.chaos.com/hc/en-us/requests/new

If you can add that info, it would be a big help in diagnosing what is going on. Thanks!

[terton]

Tom,

Thank you for your advice.

I will follow your instructions

Best,
Adam